Creating a Website Management Product

[Daniel B]

Greetings,

 

I need to have the ability to offer a few different website management products through WHMCS. Each one will have a different amount of management time allowed per month, then after that it would start being billed at an hourly rate.

 

I tried searching, but pretty much any time I type in the word management or product it just takes me to information on how to setup standard products.

 

Is there a way (or a plugin/addon) that would allow me to set that time allowance, then add the ability to track time worked on a ticket in the support system, track that time per month (resetting on the clients pro rata date) and then bill for any time over the time included in the package?

[Daniel B]

anyone?

 

words

[bear]

Natively I don't believe WHMCS can do that. There is a plugin/addon: http://docs.whmcs.com/Project_Management that can help with project management and time based tracking/billing. I can't go into details since I'm not using it (it uses the built in helpdesk and I'm using something else), but was interested in it myself.

[TommyK]

The project management plugin cannot handle service contracts or retainers. I made a request for this feature in the feature request system, vote for it here;

 

http://requests.whmcs.com/responses/service-contracts-and-retainers

[Daniel B]

voted for it. You should go post a link on the WHT forums and see if you can get tons of votes...I'm sure there are hundreds of people there that would love to see this implemented as well.