We really need Helpdesk SLA Response Times

[rhbkweb]

Hi all,

 

From my own personal experience on of the most important things that is missing on the build in WHMCS helpdesk, is the feature of set and define SLA response times per ticket, client, group, product or service.

 

This is a must for every company that needs to meet support SLA response times.

 

So i have already open a New Feature Request at:

 

http://requests.whmcs.com/responses/sla-response-times-on-the-helpdesk-tickets

 

If you also need this feature please go to the link and vote, in order that WHMCS team consider implement this in a near future.

 

Just one final note to say that this SLA Response times should work, like for example Kayako heldpesk does.

 

Thanks

[Infopro]

Hello,

 

Posting to 5 separate threads to draw attention to your Feature Request should be avoided. All other posts but this one, removed.

 

Thanks.

[rhbkweb]

Hello,

 

Posting to 5 separate threads to draw attention to your Feature Request should be avoided. All other posts but this one, removed.

 

Thanks.

 

Sorry.. i did not know it was against the forum rules. But as you could see is was not spam. I really read and write different things on every post.

 

Regards

[JakkFrosted]

Sorry.. i did not know it was against the forum rules. But as you could see is was not spam. I really read and write different things on every post.

 

Regards

 

I would imagine that would fall under the common-sense rule.

[ProHostGold]

Agree would be a great feature.