Diesel Posted January 30, 2013 Share Posted January 30, 2013 I opened a critical support ticket 6 hours ago and haven't heard anything back from support. For some reason my WHMCS is not reading any language files. My front end is all blank (back end works fine) and if I try to change the language in the admin panel is just keeps going back to Danish. Please help!!! 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted January 30, 2013 Share Posted January 30, 2013 Can you post the ticket ID please? Have you tried re-uploading the language files to make sure they're all there and complete? 0 Quote Link to comment Share on other sites More sharing options...
Diesel Posted January 30, 2013 Author Share Posted January 30, 2013 Ticket ID is 356606. My problem is exactly the same as this one also reported today by another user: http://forum.whmcs.com/showthread.php?67530-Icons-But-No-Text I have made sure all the files are there. I even had my host restore a backup form a month ago just in case. Also just tried the changing to php extension as advised in that other thread and that didn't work. This has wasted an entire day of my time! 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted January 30, 2013 Share Posted January 30, 2013 Please make sure you're using the very latest files. Is this installation up to date? 0 Quote Link to comment Share on other sites More sharing options...
Diesel Posted January 30, 2013 Author Share Posted January 30, 2013 I've managed to fix the problem as per the solution offered in that other thread. It still doesn't explain how this could suddenly happen to a system that has been running stable for over 4 years. Or that WHMCS can let a critical support ticket sit unanswered for over 6 hours! 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted January 30, 2013 Share Posted January 30, 2013 I'm struggling to understand how all your language files got their extensions renamed to .txt though, out of the blue like that. 0 Quote Link to comment Share on other sites More sharing options...
Diesel Posted January 30, 2013 Author Share Posted January 30, 2013 Apparently not just me, as the other thread suggests. Also weird that a backup restored from 29 December didn't change it back to lowercase. Actually, I don't think that changing them to .php files was the fix. I think it is the uppercase file name. 0 Quote Link to comment Share on other sites More sharing options...
liz926 Posted January 30, 2013 Share Posted January 30, 2013 Give time they response to your ticket maybe they busy. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.