cloferba Posted December 13, 2012 Share Posted December 13, 2012 I have several ticket departments based on different languages. For example: supportenglish@domain.com supportspanish@domain.com First question: Where can I modify this automatic message? Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below. Second question: Can I modify this message based on each department? I mean, I can´t send an english reply if the email is for spanish support. Thanks for your help 0 Quote Link to comment Share on other sites More sharing options...
cloferba Posted December 13, 2012 Author Share Posted December 13, 2012 Second question: Can I modify this message based on each department? I mean, I can´t send an english reply if the email is for spanish support. First question is answered. Second question not yet 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted December 14, 2012 Share Posted December 14, 2012 (edited) As far as i know it's not possible with standard function of WHMCS because there's no... uhm let's call it {$company_email_container} so sadly you can't use conditional display. If they send ticket through WHMCS then you just need to add multi-language support in Email Templates but if you are using ticket importing system the easiest way is sending them an email written in both languages or (dev way) disable ticket created email template and use hook points to send emails with the right language. You could use TicketOpen hook point for your specific question on this thread (http://docs.whmcs.com/Hooks:Support_Tickets#TicketOpen). Edited December 14, 2012 by Kian 0 Quote Link to comment Share on other sites More sharing options...
altomarketing Posted December 14, 2012 Share Posted December 14, 2012 You can do it with hooks and searching lang of your customer. Quiero decir, con un hook uqe busque el lenguaje de tu cliente y envie la respuesta acorde. 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted December 14, 2012 Share Posted December 14, 2012 (edited) You can do it with hooks and searching lang of your customer. For sure he can do it with hooks but not searching for the lang of his customers. It would be simplistic. They send tickets via email and the address is not necessarily equal to the one they have on WHMCS so he can't look for client lang variable. He should base the script on his support email address. If they send an email to spanish@example.com the script sends them spanish notifications, if it's english@example.com it does the same with english and so on. Edited December 14, 2012 by Kian 0 Quote Link to comment Share on other sites More sharing options...
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