mcsm Posted November 14, 2012 Share Posted November 14, 2012 Hello, I am having a hard time to find the problem with my whmcs installation, if I go to setup-general settings I get the error message "The website cannot display the page" the error is the 500 - I have checked ioncube - the file permission of configgeneral.php is 664 - owner apache:apache - I have found that a misisng module that I have removed caused some issues, so I have copy the files of that custom module in to the servers folder and the other issues I had were resolved, the only problem that I can see now is to open the setup-general settings Any idea of what could be the issue? Thank you 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Customer Service WHMCS Kim Posted November 14, 2012 WHMCS Customer Service Share Posted November 14, 2012 Hi mcsm, Have you checked your .htaccess file has the right settings as this may be causing an error? In order to find the exact cause of the error please refer to your error logs. Once you have found these please open a ticket so our support staff can assist you with your issue. 0 Quote Link to comment Share on other sites More sharing options...
mcsm Posted November 14, 2012 Author Share Posted November 14, 2012 Hi Kim is this ok? what should I look here? what error logs should I sent in the support ticket? thank you RewriteEngine On # Announcements RewriteRule ^announcements/([0-9]+)/[a-z0-9_-]+\.html$ ./announcements.php?id=$1 [L,NC] RewriteRule ^announcements$ ./announcements.php [L,NC] # Downloads RewriteRule ^downloads/([0-9]+)/([^/]*)$ ./downloads.php?action=displaycat&catid=$1 [L,NC] RewriteRule ^downloads$ ./downloads.php [L,NC] # Knowledgebase RewriteRule ^knowledgebase/([0-9]+)/[a-z0-9_-]+\.html$ ./knowledgebase.php?action=displayarticle&id=$1 [L,NC] RewriteRule ^knowledgebase/([0-9]+)/([^/]*)$ ./knowledgebase.php?action=displaycat&catid=$1 [L,NC] RewriteRule ^knowledgebase$ ./knowledgebase.php [L,NC] 0 Quote Link to comment Share on other sites More sharing options...
mcsm Posted November 15, 2012 Author Share Posted November 15, 2012 Kim, I found that the problem might be, I am running WHMCS 4.2.1 with the latest versions of php and apache, it seems that runs with old versions, is there any problem to use 4.2.1? thank you 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted November 15, 2012 Share Posted November 15, 2012 You will need to supply more info... you mentioned that the file owner/group is apache and the perms 0664 If you happen to run suphp the the owner/group needs to be the user of the account and the perms to 0644 0 Quote Link to comment Share on other sites More sharing options...
mcsm Posted November 15, 2012 Author Share Posted November 15, 2012 I have installed WHMCS 4.2.1 on several different servers and I get the same error on all servers, I am not able to load the setup-general, the problem is the configgeneral.php file I have tried to change the perm to 644 but still didint work. I have changed the owner/group to root:root apache:apache nobody:nobody but dosent work the user of the account is not a centos user right? if I try to use the user of the account I get the error: "chown: invalid user: `zadm:zadm' 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted November 15, 2012 Share Posted November 15, 2012 I would suggest that you open a ticket with whmcs to investigate your issue. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.