mtk Posted October 30, 2012 Share Posted October 30, 2012 Hey, whenever a service is terminated (manually or automatically) the related invoices are not canceled. i.e if a service is auto-terminated, it's really hard to manually track and cancel those invoices, and the client gets reminders when he obviously doesn't want the service. MtK 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted October 30, 2012 Share Posted October 30, 2012 Hey,whenever a service is terminated (manually or automatically) the related invoices are not canceled. i.e if a service is auto-terminated, it's really hard to manually track and cancel those invoices, and the client gets reminders when he obviously doesn't want the service. MtK in setup > general settings make sure that Cancellation Request Handling (Tick to automatically cancel outstanding unpaid invoices when a cancellation request is submitted) is ticked 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted October 30, 2012 Author Share Posted October 30, 2012 in setup > general settings make sure that Cancellation Request Handling (Tick to automatically cancel outstanding unpaid invoices when a cancellation request is submitted) is ticked the option is ticked & unrelated. I am not talking about a Cancellation Request made by the client, but talking about a client that didn't pay the created invoice, the service was suspended and then terminated... 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted November 19, 2012 Author Share Posted November 19, 2012 it can't be I'm the only one with this issue. it's the way the system is designed! 0 Quote Link to comment Share on other sites More sharing options...
stumblrmonk3 Posted November 20, 2012 Share Posted November 20, 2012 This is actually very important to me as well because my custom provisioning module automatically shuts off accounts if invocie is past due (and not paid), terminated or suspended. If you don't get a response here, I would highly suggest contacting WHMCS support and see what they say. I know latest version of WHMCS was a bit buggy but they did their best to iron out those bugs. Make sure to post back results for anyone else needing this. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted November 27, 2012 Share Posted November 27, 2012 I've come up with a solution for this. 0 Quote Link to comment Share on other sites More sharing options...
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