Capatcha on Submit Tickets

[willow]

Didnt really know where to put this

 

Ive just realised that there isnt capatcha enabled when you go to submit a ticket but it is enabled for the contact form. Is there anyway i can include it on the Submit Ticket section? I cant see anything in the settings

[PPH]

I think the captcha would be useful for tickets also. And maybe an option to disable if logged in? Might want to move this to feature requests

[willow]

Ive tried copying

{if $capatacha}<p align=center>{$LANG.imagecheck}

<input type="text" name="code" size="10" maxlength="5"></p>{/if}

from contact.tpl and placing it in supportticketsubmit-steptwo.tpl but it doesnt show

[Cleiton]

hello Willow,

 

try to make a new supportticketsubmit-steptwo.tpl file with this code below:

 

{if $errormessage}<div class="errorbox">{$errormessage|replace:'[*]':' # '} # </div>
{/if}

<form method="post" action="{$SERVER.PHP_SELF}?step=3" enctype="multipart/form-data">

<input type="hidden" name="deptid" value="{$deptid}">

<table width=100% cellspacing=1 cellpadding=0 bgcolor=#8FBCE9><tr><td bgcolor=#ffffff>
<table width=100% cellpadding=2>
<tr><td width=120 class="fieldarea">{$LANG.supportticketsclientname}</td><td>{if $loggedin}{$clientname}{else}<input type="text" name="name" size=30 value="{$name}">{/if}</td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsclientemail}</td><td>{if $loggedin}{$email}{else}<input type="text" name="email" size=50 value="{$email}">{/if}</td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsdepartment}</td><td>{$department}</td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsticketsubject}</td><td><input type="text" name="subject" size=60 value="{$subject}"></td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsticketurgency}</td><td><select name="urgency">
<option value="High">{$LANG.supportticketsticketurgencyhigh}</option>
<option value="Medium" selected>{$LANG.supportticketsticketurgencymedium}</option>
<option value="Low">{$LANG.supportticketsticketurgencylow}</option>
</select></td></tr>
<tr><td colspan="2" class="fieldarea"><textarea name="message" rows=12 style="width:100%">{$message}</textarea></td></tr>
{foreach key=num item=customfield from=$customfields}
<tr><td class="fieldarea">{$customfield.name}</td><td>{$customfield.input} {$customfield.required}</td></tr>
{/foreach}
<tr><td class="fieldarea">{$LANG.supportticketsticketattachment}:</td><td><input type="file" name="attachment" style="width:80%">
({$LANG.supportticketsallowedextensions}: {$allowedfiletypes})</td></tr>
</table>
</td></tr></table>

{if $capatacha}<p align=center>{$LANG.imagecheck}
[img=includes/verifyimage.php] <input type="text" name="code" size="10" maxlength="5"></p>{/if}

<p align="center"><input type="submit" value="{$LANG.supportticketsticketsubmit}"></p>

</form>

 

try and tell me results

[Matt]

This was added in V3.3 so there really is no need.

 

Matt

[Ulysses]

This was added in V3.3 so there really is no need.

 

Matt

Actually, it's not working on the upgrade you guys kindly did for me.

[cyberneticos]

It would be nice to be able to turn off the tickets one , or turn it off if you have marked "Only customers can send tickets",..

 

I think it is necessary to have it on the contact form, but since I have marked that only logged in clients can send tickets,. it's a rather redundant, and of course, a few have complained that it's a pain to enter a code for each ticket (only a few compalined, but I can understand that if you can only send a ticket if you are logged in,. then it makes no sense to place a captcha there)

[Jordan]

Actually, it's not working on the upgrade you guys kindly did for me.

 

If it's not working, you should send in a support ticket after making sure that you've turned on captcha, as well as made sure that you overrode the correct .TPL files.

[Ulysses]

Actually, it's not working on the upgrade you guys kindly did for me.

 

If it's not working, you should send in a support ticket after making sure that you've turned on captcha, as well as made sure that you overrode the correct .TPL files.

Did you know that the price of fish has increased so much in recent years, that in some parts of the UK, a plate of fish and chips can cost as much as £5.

[Jordan]

Ah yes, a horrible attempt at being sarcastic. Forgive me your highness for telling you to do some work, when you've paid other people to do it for you.

 

Seriously though, send in a ticket. Unless you know, you can't do that either..