CCSupport Posted October 15, 2012 Share Posted October 15, 2012 Hello all, I have purchased the Live Chat Addon and am having some major issues with it. I am also VERY disappointed with the response times from WHMCS in the support tickets!! In fact I am disgusted in the response times. I have been waiting since last Thursday afternoon for a response to a ticket. I get better support from WebsitePanel and that's FREE!!!!! So, hopefully the great community can help me instead....I am not sure why I pay a fee to WHMCS. My issues are: 1) I cannot get the Online/Offline icon to work in an external webpage. So for instance, I have my main site on a different server, so I have added the script/code required into the html, however even though it shows the online/offline button, when clicked it does nothing. I can see that in the copied code there is a 'href' with a '#' where the URL would normally go, however this looks like it's mean't to be there...doesn't make any sense at all 2) I pay for 'non branding' which SHOULD remove the copyright lines from the chat windows, however it's still showing....see below: ANY help or guidance would be very much appreciated. Sadly it might be that I remove my support for WHMCS as I don't know if I can rely upon it if there's an issue. Gladly my site is not live, however if it was and I was waiting 5 days to get something sorted that would be ridiculous Here's the html from my external test page if it helps with number 1: <html xmlns="http://www.w3.org/1999/xhtml"> <head> <title>This web site is under construction</title> <style type="text/css"> BODY { color: #444444; background-color: #E5F2FF; font-family: verdana; margin: 0px; } #PageOutline { text-align: center; margin-top: 300px; } A { color: #0153A4; } H1 { font-size: 16pt; margin-bottom: 4px; } H2 { font-size: 14pt; margin-bottom: 4px; font-weight: normal; } </style> <script type="text/JavaScript" src="https://portal.domain.com/modules/livehelp/scripts/jquery-latest.js"></script> <script type="text/javascript"> <!-- var LiveHelpSettings = {}; LiveHelpSettings.server = 'portal.domain.com/'; LiveHelpSettings.embedded = true; (function(d, $, undefined) { $(window).ready(function() { var LiveHelp = d.createElement('script'); LiveHelp.type = 'text/javascript'; LiveHelp.async = true; LiveHelp.src = ('https:' == d.location.protocol ? 'https://' : 'http://') + LiveHelpSettings.server + '/livehelp/scripts/jquery.livehelp.js'; var s = d.getElementsByTagName('script')[0]; s.parentNode.insertBefore(LiveHelp, s); }); })(document, jQuery); --> </script> </head> <body> <div id="PageOutline"> <h1>This website is still under construction.</h1> <h2>Hosted by <a href="http://www.domain.com">Company Name</a>.</h2> <a href="#" class="LiveHelpButton default"><img src="https://portal.domain.com/modules/livehelp/include/status.php" id="LiveHelpStatusDefault" name="LiveHelpStatusDefault" border="0" alt="Live Help" class="LiveHelpStatus"/></a> </div> <a href="#" class="LiveHelpButton">Chat With Us Live</a> </body> </html> 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted October 15, 2012 Share Posted October 15, 2012 For the livechat addon i find it quicker to get the support direct from stardevelop even if their own livechat is offline they will reply to offline message usually overnight 0 Quote Link to comment Share on other sites More sharing options...
thecrowlife Posted March 10, 2013 Share Posted March 10, 2013 Sorry for asking, and opening this up, have you get this to work yet, as i have the same issue with my... as i tryed to email them but no one as replyed to me yet, does any one here as the newer of this and as the same thing, as the fix for it, let me know.. 0 Quote Link to comment Share on other sites More sharing options...
CCSupport Posted March 10, 2013 Author Share Posted March 10, 2013 Hello TheCrowLife, All was sorted, however not by WHMCS support. As suggested above, go direct to StarDevelop support. They were fantastic. They emailed me the CORRECT files that WHMCS did not have in their downloads section... Turned out they had old files! 0 Quote Link to comment Share on other sites More sharing options...
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