easyhosting Posted January 7, 2013 Share Posted January 7, 2013 Got to agree these are too restrictive I can possibly see the 72 hours as most that want a site will load it as soon as they get the server info maybe pay 3 mths ahead and limit emails is always a good idea If its a basic plan then you should have limited amount of emails accounts that can be set up, also when you create a package you can set a max. limited of emails sent per hour. We have ours set to 50 max. emails sent per hour from any account. If a client want this increased then they just open a ticket to request this increased and then we will lok at the clients record ( how long being a client, any warnings against him etc.) and then look at the site in details before we decide to increase the limit or not, but 9/10 we will happily increase the mail limit. our basic shared plans is paid either semi annual or annually, due to the payment charges we would have to pay Paypal if these were paid monthly. but point 1. all basic hosting purchases are requried to upload site files within 72 hours. does not go legally with point 2. all basic hosting purchases must pay 2 years up front. as if a client has paid a month, semi-annual, annual or bi annual then they can upload files anytime during that period, you cant get a client to pay for 2 years and then tell them they have to upload files within 72 hours 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted January 7, 2013 Share Posted January 7, 2013 @easyhosting certainly agree and good point, the problem is that most basic hosting plans now (prob due to the huge competition) come with unlimited email accounts. My experience has been in the past that you have to move to a premium package to get that, but now days its not the case . Tons of companies mostly resellers are offering unlimited email accounts as well as unlimited other items as well that not too long ago you would only find in premium accounts. As far as the limitations on the number of emails 50 per hour seems pretty strict, when i code my php mailer i use some pause routines to pause the script every min and every so many emails to allow for any limitations and also use some batching routines. I remember when i was with LP i had a premium plan and when i sent out my proper quarterly newsletter to my customers of 200, i got a dirty little letter in my mailbox talking about their per hour limit. And i thought wait a freaken second here, i have a premium plan which i pay you all more than 200 a year for and your telling me i cant send my measly 200 customers a quartely newsletter, i was so upset. My feeling is per hour is just going to tick a good customer off. If someone is going to spam then i feel a per minute limit is better IMO. That should allow the good user to use it normally and catch a spam user IMO. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 7, 2013 Share Posted January 7, 2013 The limit was set after i had a client set up a mail relay on his account, luckily for me i have a good server provider who suspended the account on my behalf rather than the whole server, informed me and after i contacted the client after no reply in 3 days i terminated that particular account and trhen the client strangle contacted me with abuse because his account was unaccessable. I explained that he should read his emails which explain everything. If a client needs to send out 200 newsletters then he just needs to contact me and i will increase the limit. I have yet to have any complaints from any client on this limit and it has not effected any sales. Infact clients praise me for this limit as it another way to stop spammers from using our services which effects all accounts on the server/node. 0 Quote Link to comment Share on other sites More sharing options...
jcncnc Posted January 12, 2013 Share Posted January 12, 2013 If you searched his phone number and saw that it came up with a lot of different names and hosting accounts, that would be a HUGE red flag. I agree with the person who suggested you call him. Just say you wanted to see if he was happy with the service so far and if you could help him set anything up. You should be able to tell something by how he sounds on the phone. Most legit customers would be very appreciative of the call and have a few dumb questions. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 12, 2013 Share Posted January 12, 2013 I won't be able to get a refund for the domain from enom. Not sure if Enom do the same as Resellerclub, but you can cancel a domain registration within 3 days and get a refund minus $1, which is handy if you suspect the order to be fraudulent. 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted January 13, 2013 Share Posted January 13, 2013 (edited) The problem is that you may get a bad rap or a bad review or he may go to the BBB or some other place if you cancel him without him violating the TOS. Whether he is right or wrong if he submits a compaint text (even a bogus one)to one of those review sites (some are lagit, some are scavengers) then it will take you a very long time to get your name out of there and get your good name back. We all run that risk. Once it is on one site it feeds like wildfire and you could end up writing hundreds of websites to remove your false complaint. Its sort of like this, if i could use this as an example. A guy is walking down the street with a little black bag of tools, all dressed in black with with a rope dressed across his chest, and he is wearing a ski mask. Now we all know he is up to something but its no crime to dress that way. And until he does something you are limited to what you can do. Its the same with your deal. It sounds like he is up to no good, but unless you just want to be tough and kick him without any violation then youll have to wait till he does something. I have, and i hope we all have in our TOS a disclaimer that sais we have the right to refuse service with or without notice or explaination. Many of us do not execute that and we just wait for them to break the rules. So again my advice just watch his account, any violation however small of the TOS, cancel him immediately and move on with your business.. Oh and one more thing... if you find out or suspect (you really have to have good reason) that he is up to something that is illegal on a national level, report him to the feds.. Not only will they find out what if anything he is up to, but also you might be preventing something much larger if he is building some kind of cell... Peace Edited January 13, 2013 by durangod 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 13, 2013 Share Posted January 13, 2013 Yes we had an exclient who we terminated for non payment but then he started a campaign against us on mywot etc. but going to your below example, in the UK the person would be arrested by the police for going equipt which is an offence Its sort of like this, if i could use this as an example. A guy is walking down the street with a little black bag of tools, all dressed in black with with a rope dressed across his chest, and he is wearing a ski mask. Now we all know he is up to something but its no crime to dress that way. And until he does something you are limited to what you can do. 0 Quote Link to comment Share on other sites More sharing options...
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