Matt28376 Posted September 24, 2012 Share Posted September 24, 2012 Ok Just had to rant about this... I've ranted about this before but this time it was just so funny I had to share. This is why we are leaving WHMCS... I just can't trust them. I'm trying for the 3rd time now to cancel my account with them. As you can see in my last ticket below, they keep prolonging the cancellation by saying they won't cancel till I respond. Most companies after the customer has confirmed 2 times to cancel would have said, "we've cancelled the account but please let us know why you've cancelled", not we'll cancel only if you tell us why we are so bad. Anyway I'm sure my post will get slammed by WHMCS fake user accounts and others or pulled. This is just a rant and I'm going to leave it at a one off comment, but I'm so disappointed in WHMCS... I'm clueless why they need to act like this as on the surface they seem like a good company... FYI I've replaced my email/contact details with **** ----------------------------------- Hi ****, Could you provide us with some feedback as to how the system did not perform how you wanted it to? This will allow us to make improves in the future to develop the system. Once we have received this we will be more than happy to cancel the licenses for you. Regards, WHMCS Support Staff Member ----- Forums: http://forums.whmcs.com/ Documentation: http://docs.whmcs.com/ How would you rate this reply? Poor Excellent 07/08/2012 02:07*** || Client Yes I confirm that I wish to cancel all licenses and payments to WHMCS I was paying by credit card and not paypal so there is nothing more I can do to cancel. 07/08/2012 02:00Daniel || Staff Hi ***, I'm sorry to hear that you wish to cancel. Are you experiencing a particular problem that we may be able to help you with, or is there a feature missing from WHMCS that you require? If there's nothing we can do to make you stay then you just need to confirm for me here that you wish to cancel your license and we will set it to not renew at the end of your current billing cycle. You will also need to login to PayPal's website and cancel your subscription if you have one @ https://www.paypal.com/webapps/helpcenter/article/?currentIssueID=185241&m=SRE Regards, WHMCS Support Staff Member ----- Forums: http://forums.whmcs.com/ Documentation: http://docs.whmcs.com/ How would you rate this reply? Poor Excellent 07/08/2012 02:00**** || Client Hi I'm just wanting to cancel all products I have with WHMCS under the account *** I'd also like to pre-emptively confirm that I am sure I have removed my credit card details on purpose so that I can no longer be charged incase there is a miscommunication about this. Thankyou ---------------------------- Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted September 24, 2012 Share Posted September 24, 2012 darn, does this mean less whiny posts i will have to sift through while reading the forums Link to comment Share on other sites More sharing options...
Troy Posted September 24, 2012 Share Posted September 24, 2012 (edited) darn, does this mean less whiny posts i will have to sift through while reading the forums Says the guy who has his own issues with business ethics. Edited September 24, 2012 by Troy Link to comment Share on other sites More sharing options...
Infopro Posted September 24, 2012 Share Posted September 24, 2012 As you can see in my last ticket below, they keep prolonging the cancellation by saying they won't cancel till I respond. That's not how I read this at all. You are able to cancel, no one has tried to prevent this by these comments you've posted. This thread is inflammatory and uncalled for in my opinion and is now closed. If you've having trouble getting your account canceled feel free to drop me a message here on these forums and I'll be happy to make sure that happens for you right away. Thanks. Link to comment Share on other sites More sharing options...
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