Support ticket with costum field

[StORE]

Hello,

want to make a script when adding a new ticket to a department add my support and costum fields

NAMESERVER1 and NAMESERVER2

in file have:

$postfields["action"] = "openticket"; 
 $postfields["clientid"] = $clientid;
 $postfields["deptid"] = "17";
 $postfields["subject"] = "Schimbare Nameservere"; // romanian language
 $postfields["message"] = $_POST['mesaj']; // romanian language
 $postfields["priority"] = "Low";

I do not know how to do this

 $postfields["customfields"] = base64_encode(serialize(array("1"=>"$ns")));

 

 

Sorry for my english

[StORE]

help please?

[StORE]

help ???

[jclarke]

Basically what you need to do is create an array of your custom fields and then serialize and encode them.

 

For example, say the field ids for your custom fields were 1 and 2 it would look something like this

 

$custom_fields = array("1" => "ns1.yourdomain.com","2" =>"ns2.yourdomain.com");

$postfields["customfields"] = base64_encode(serialize($custom_fields)));

 

You can find the field ids for your custom fields by looking in the tblcustomfields table.