Lots of issues with 5.12 reported to WHMCS but no response. What to do?

[nerdudes]

We have had more and more issues found after an upgrade professional done by WHMCS. Through our past experience WHMCS has always been extremely slow to response. We took time and created a ticket for each problems found so their support could see clearly however they decided to merge all into one but no response. I personally tried to address the severity of these issues to Matt which he replied a week ago but still no action. This post is not to point fingers but trying to find a way to get these issues resolved. After all we paid for their professional upgrade expecting quality as well as no worries. I know many others have been having several problems but my question is has any one gotten any positive response from WHMCS support? Or any response at all? I kept following up on tickets for a few weeks but I found out in the forum that it would lead to more of their support ignoring the cases. So my question is what is the best way to get response? It is very frustrating to pay a professional to do a job and be ignored. I am hoping that someone knows of a way to get Matt and his team's attention. What to do?

[easyhosting]

this blog http://blog.whmcs.com/?t=57970 explains to some point about the support or lack of

[robb3369]

So my question is what is the best way to get response? It is very frustrating to pay a professional to do a job and be ignored.

I've actually thought of contacting WHMCS directly to actually pay extra for support to fix my issue of customers not being able to pay via credit card (via Quantum Vault), but if you are having these issues...

[steveharman]

Long. Over. Due.

 

We are over a MONTH late launching our site after continued problems with WHMCS. The main one relating to accepting payments is still not fixed and is coming up for a month's anniversary. Not one we'll be celebrating with much joy.

 

To be honest I even feel bad mentioning it as I know others have had even less response for longer (see forums for details). The support guys are always very nice to deal with & I don't blame them AT all, but clearly they're over worked and under resourced. Lets face it after the recent massive security breach the last thing potential customers also need to read about is how badly we're being supported.

 

If they'd accept remote (UK) working I'd be inclined to apply for one of the support positions myself. WHMCS is a great product but it's not a simple product and it needs world class levels of support.

 

Steve

[easyhosting]

 

If they'd accept remote (UK) working I'd be inclined to apply for one of the support positions myself.

 

I think they do check http://blog.whmcs.com/?t=49758 but nothing in the UK at the moment http://www.whmcs.com/about/jobs/