re payment confirmation email

[widget]

I see now the new update we can mark invoices paid from the invoices view area. However, the old way one could uncheck the payment confirmation email so the customer does not get the paid email. with the new way there is no uncheck area and a payment confirmation email is sent to customer. how can I have this area unchecked permanently.

 

thanks

[amiles]

I am looking for a similar answer. I have a few clients that wish to NOT receive “Payment Confirmation” emails, EVER. I am also looking to "disable" the payment confirmations emails just for one particular customer. Can this be done?

 

Thank you in advance to anyone who can offer insight on this subject.

[brian!]

I am looking for a similar answer. I have a few clients that wish to NOT receive “Payment Confirmation” emails, EVER. I am also looking to "disable" the payment confirmations emails just for one particular customer. Can this be done?

 

Thank you in advance to anyone who can offer insight on this subject.

rather than using the checkbox to select an invoice to mark as paid, I think if you click on the invoice number, you can then see the invoice details - if you click "Mark Paid" on this page, I don't think it generates the email automatically... certainly, when I manually add payment via this method, it doesn't automatically generate the email, I would have to press the button to generate it.

 

if you go to email templates -> Invoice Payment Confirmation, there is a checkbox marked "Tick this box to disable this email from being sent".. ticking that should prevent the email being sent to anyone... however, to disable it from being sent to just one customer would probably require a hook or script.

[amiles]

rather than using the checkbox to select an invoice to mark as paid, I think if you click on the invoice number, you can then see the invoice details - if you click "Mark Paid" on this page, I don't think it generates the email automatically... certainly, when I manually add payment via this method, it doesn't automatically generate the email, I would have to press the button to generate it.

 

if you go to email templates -> Invoice Payment Confirmation, there is a checkbox marked "Tick this box to disable this email from being sent".. ticking that should prevent the email being sent to anyone... however, to disable it from being sent to just one customer would probably require a hook or script.

 

Brian,

 

Thank you so much for your quick response, it is appreciated. I will make a note of this and try it with their next payment or our billing department (me included) will just have to mentally remember to uncheck the dad-gum box.

 

If you WHMCS guru's are reading this - I even have a note in the admin notes but it is so small. I mean if we are wishing... I would love to have an option for a pop-up or dialog box that would give you notes or an option (showing up as soon as you click into a specific client's account). Or even wish while in WHMCS and on their Client Profile page, there was a check box (along with all the other options) to "NOT" send email payment notifications to customer. This as I hate having my customers upset and sending me an email in all CAPS upset that the box was inadvertently NOT unchecked and they received a confirmation.

 

Thanks again Brian and anyone else who is reading and has advice! Appreciated greatly