SnipHosting Posted August 29, 2012 Share Posted August 29, 2012 Is it possible that when someone submits a support ticket they are re-directed to another page on the website which would display our business opening hours? Example: Clients Submits a Support then. After this is sent they are re-directed to domain.com/opening-hours.html Thank you for any help with this. 0 Quote Link to comment Share on other sites More sharing options...
lance Posted August 29, 2012 Share Posted August 29, 2012 Not done this personally, you could always add the opening hours in the email that gets sent to the customer when they open a ticket..... seems alot easier to do ) 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted August 29, 2012 Share Posted August 29, 2012 Hello, I don't know if this will work but it's worth a try. Open: templates/your_template/supportticketsubmit-confirm.tpl Add the following line somewhere in this file: <meta http-equiv=refresh content="3; url=http://domain.com/opening-hours.html"> Note, if you want the redirect to be near instant change the 3 to 0 Jack 0 Quote Link to comment Share on other sites More sharing options...
SnipHosting Posted August 29, 2012 Author Share Posted August 29, 2012 thank you zomex that worked perfectly. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.