Skeptical Posted August 19, 2012 Share Posted August 19, 2012 Anyone getting problems with WHMCS support? I've had a ticket open for a long time but am not getting replies despite me reminding them to reply. 0 Quote Link to comment Share on other sites More sharing options...
NovemberRain Posted August 19, 2012 Share Posted August 19, 2012 I have two tickets waiting for reply. It's been two weeks I think. And they are important service affecting problems. 0 Quote Link to comment Share on other sites More sharing options...
otel Posted August 19, 2012 Share Posted August 19, 2012 i've had a 2 ticket import related issues not replied to in 2 weeks. had to pay some WHMCS user who knows programming to help me sort out as it was affecting service. i was told not to 'bump' as the ticket will go back down the Q. 0 Quote Link to comment Share on other sites More sharing options...
cybersar Posted August 19, 2012 Share Posted August 19, 2012 I've got to tell you this makes me nervous. I just purchased and am within my 30 day window for refund. Unfortunately I haven't had much time for testing the last couple weeks due to other issues popping up. Between all the bug reports and posts about non-existent support I am really thinking about taking the refund and going to another software. What a shame. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 19, 2012 Share Posted August 19, 2012 I've got to tell you this makes me nervous. I just purchased and am within my 30 day window for refund. Unfortunately I haven't had much time for testing the last couple weeks due to other issues popping up. Between all the bug reports and posts about non-existent support I am really thinking about taking the refund and going to another software. What a shame. this currect support issue is very strange for WHMCS as normally support tickets are answered really quickly. I have submitted tickets recently and have very quick replies. 0 Quote Link to comment Share on other sites More sharing options...
JFOC Posted August 20, 2012 Share Posted August 20, 2012 Average time They answering my tickets is 1-24 hours. 0 Quote Link to comment Share on other sites More sharing options...
invictus Posted August 20, 2012 Share Posted August 20, 2012 People getting answers in 24-48 hours are just really lucky, or maybe have simple issues. If you have any serious issues or bugs be ready to wait for 5-7 weeks, possibly longer. I have a critical issue that is from a bug in the WHMCS 5.1.2 code and I am waiting 5+ weeks for a resolution so far. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted August 21, 2012 Share Posted August 21, 2012 Never see something like this that need to wait whole week 0 Quote Link to comment Share on other sites More sharing options...
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