msaunders Posted August 17, 2012 Share Posted August 17, 2012 Hi Since we recently redesigned our website and built it around a WHMCS theme, I have noticed that our company logo is no longer appearing in client emails . When I look at the source code in the email , the URL is correct for our logo and cutting and pasting that into a browser works . When viewing an email in Webmail the logo appears . I have tried different logo types , paths , http, https and changed mail sending from PHP() to SMTP etc and also tried on a few different PC's but its still not showing the logo in emails . On my iPhone it shows an image place holder . Any suggestions / ideas ? Tks Martin 0 Quote Link to comment Share on other sites More sharing options...
msaunders Posted August 21, 2012 Author Share Posted August 21, 2012 Anyone have any suggestions for me with this one ? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted August 21, 2012 Share Posted August 21, 2012 Hello Martin, Make sure the file permission of the logo is correct (can be done in file manager/with a FTP client). Also make sure the logo is compressed as some email programs won't load images if the size is too big. Are you adding this directly to setup > general settings > mail or under general settings? Jack 0 Quote Link to comment Share on other sites More sharing options...
msaunders Posted August 22, 2012 Author Share Posted August 22, 2012 Hey Jack Thanks for replying . Yeah file permissions are fine and i have tested using a gif and png version of the logo , all compressed. >Are you adding this directly to setup > general settings > mail or under general settings? I have tried both methods to be honest . Neither seem to work. When I view a WHMCS support email in our Webmail client , the logo appears fine , just not in an email client . 0 Quote Link to comment Share on other sites More sharing options...
jljubich Posted August 23, 2012 Share Posted August 23, 2012 Try adding the sender's domain to the allowed ones in the email client spaming settings. 0 Quote Link to comment Share on other sites More sharing options...
msaunders Posted August 23, 2012 Author Share Posted August 23, 2012 Its not that because we don't use spam settings in the email client and I also asked a few colleagues to test on their computers and the results are the same , no logo. 0 Quote Link to comment Share on other sites More sharing options...
jljubich Posted August 24, 2012 Share Posted August 24, 2012 I have open a test ticket in your website and received corresponding email. I have right-clicked the image symbol in Outlook 2010 and selected Download images to get logo downloaded. Same result when adding your domain to the allowed senders list. 0 Quote Link to comment Share on other sites More sharing options...
aj.kerley Posted August 24, 2012 Share Posted August 24, 2012 I submitted Ticket #408200 on your site, got the confirmation email, clicked "display images below" and it showed up, using gMail here. 0 Quote Link to comment Share on other sites More sharing options...
msaunders Posted August 24, 2012 Author Share Posted August 24, 2012 Thanks for testing guys . I submitted Ticket #408200 on your site, got the confirmation email, clicked "display images below" and it showed up, using gMail here.[ATTACH=CONFIG]3742[/ATTACH] Yes the image will display in a web browser fine e.g Gmail but just not email clients . I have open a test ticket in your website and received corresponding email. I have right-clicked the image symbol in Outlook 2010 and selected Download images to get logo downloaded. Same result when adding your domain to the allowed senders list. It doesnt give me that option in Thunderbird or iPhone . It says the email contains remote content click to download , but when I do , nothing happens . FYI I have tested this on several PC's now at this point . Make sure the file permission of the logo is correct (can be done in file manager/with a FTP client). Also make sure the logo is compressed as some email programs won't load images if the size is too big. image permission is 644 which should be suitable for this ? The image is compressed. 0 Quote Link to comment Share on other sites More sharing options...
msaunders Posted August 24, 2012 Author Share Posted August 24, 2012 Ok . Figured out what it was . It was a redirect in our htaccess file for our gomobi website .... it must have been rewriting the logo URL when it detected the email client trying to access it ..... process of elimination , thanks for everyone's help ! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.