Nicarlo Posted August 12, 2012 Share Posted August 12, 2012 Good day, I've been battling to figure out if its possible for sub-contacts to submit/reply to tickets without everyone else receiving the support ticket notification. To better explain what I mean let me run an example Company name: Bob' Company Main contact: Bob Martin Sub-Contact: Kim Martin Sub-Contact: Jim Brown. Currently if any of the 3 submit a support ticket, all 3 of them will receive a notification about the support ticket. I'd like to know if its possible that when Kim submits a ticket, only SHE will receive it and no one else. When Jim submits a ticket only Jim will receive it and no one else. I want to do all of this while they are all subaccounts for that account. I hope I havent confused anyone with all this text. Let me know if this is possible and if it is how I could go about doing this. thanks! 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted August 12, 2012 Share Posted August 12, 2012 It would be nice if there was a way to disable this behavior in a setting but as far as I could find there isn't a way. Any support ticket opened by a sub contact, the primary contact will always be emailed. The only way I could find to change this behavior was to write some custom hooks which disabled the outgoing support emails if the support ticket has a sub contact associated with it and send out a custom email instead to only the sub contact. 0 Quote Link to comment Share on other sites More sharing options...
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