Good day,
I've been battling to figure out if its possible for sub-contacts to submit/reply to tickets without everyone else receiving the support ticket notification.
To better explain what I mean let me run an example
Company name: Bob' Company
Main contact: Bob Martin
Sub-Contact: Kim Martin
Sub-Contact: Jim Brown.
Currently if any of the 3 submit a support ticket, all 3 of them will receive a notification about the support ticket.
I'd like to know if its possible that when Kim submits a ticket, only SHE will receive it and no one else. When Jim submits a ticket only Jim will receive it and no one else. I want to do all of this while they are all subaccounts for that account.
I hope I havent confused anyone with all this text. Let me know if this is possible and if it is how I could go about doing this.
thanks!