Nullified Posted August 12, 2012 Share Posted August 12, 2012 I have WHMCS setup (so I believed) so that when a person emails webmaster@mydomain.tld it creates a ticket in the webmaster department, however it seems to not be working. It was in the past, but something seems to have broke it. Under the webmaster support department I have webmaster@mydomain.tld as the email (see attachment) I have the email Cron Job setup in cPanel (see attachment) After sending a test email to webmaster@mydomain.tld the cronjob sent the following to my cpanel main account: <b>POP Import Log</b><br>Date: 11/08/2012 16:55:01<hr>Host:mail.option9.com<br>Email: webmaster@option9.com<br>Email Count: 1<hr> To me this indicated that it worked and created the support ticket, however no ticket showed up in the ticket listing and no email notification was sent to tickets@mydomain.tld. 0 Quote Link to comment Share on other sites More sharing options...
Nullified Posted August 14, 2012 Author Share Posted August 14, 2012 In addition, I would like to know how I can stop the POP Import Logs from being emailed to the hosting account's email. 0 Quote Link to comment Share on other sites More sharing options...
jljubich Posted August 23, 2012 Share Posted August 23, 2012 Perhaps tickets are created in a support department you have not access to. 0 Quote Link to comment Share on other sites More sharing options...
Nullified Posted August 23, 2012 Author Share Posted August 23, 2012 I am the site owner and full administrator. 0 Quote Link to comment Share on other sites More sharing options...
jljubich Posted August 24, 2012 Share Posted August 24, 2012 Anyway, you need assign Admin to determined support department to see related tickets. 0 Quote Link to comment Share on other sites More sharing options...
Nullified Posted August 24, 2012 Author Share Posted August 24, 2012 As viewable in my attachment I am... 0 Quote Link to comment Share on other sites More sharing options...
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