mrprez Posted July 28, 2007 Share Posted July 28, 2007 Whenever someone orders a hosting plan that qualifies for a free domain an invoice is created and marked unpaid. The Pending Accounts lists the account as incomplete. If I don't check the payment status, I would not know to activate the account. There should be no invoice created or it should be marked paid. John 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 28, 2007 WHMCS CEO Share Posted July 28, 2007 So it's a free product with a free domain and it creates an invoice for $0 that isn't marked paid? Matt 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted July 29, 2007 Author Share Posted July 29, 2007 No, it's a $182 product with a free domain. There shouldn't be any invoice created or it should be marked paid. The hosting part is marked paid, just the domain part that is screwed up. John 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 29, 2007 WHMCS CEO Share Posted July 29, 2007 But the product and domain should be on the same invoice then? Product @ $182 and Domain @ $0. There shouldn't be an invoice for just the domain on its own. Matt 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted July 29, 2007 Author Share Posted July 29, 2007 That would work. Or leave it as it is and then mark the invoice paid. John 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 29, 2007 WHMCS CEO Share Posted July 29, 2007 That's the way it does work though - if you place an order for a product with a free domain, that product and the free domain would be on the same invoice. Matt 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted July 29, 2007 Author Share Posted July 29, 2007 OK, well I guess it's not working on mine for some reason. I just had a custmer signup, paid for the year with a PP subscription. In the pending orders, it showed Incomplate but the hosting was paid for. The domain still showed unpaid. There was no invoice created. John 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 29, 2007 WHMCS CEO Share Posted July 29, 2007 PayPal Subscriptions never get an invoice. Shouldn't be showing as incomplete though if the first payment amount is zero - will look into that. Matt 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted July 29, 2007 Author Share Posted July 29, 2007 Yes, that is fine, I just need it to mark the domain as paid. BTW, is there a way to set things up so that domains are not setup as subscriptions? Just one-time payments? Or would I have to allow PayPal Invoices on new accounts? Currently, that is not an option for me as I spend way too much time chasing down late payments. John 0 Quote Link to comment Share on other sites More sharing options...
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