dalmuti Posted July 27, 2007 Share Posted July 27, 2007 I just looked at the Support Ticket Mail Log and I am seeing this message on a few entries: "Blocked Potential Email Loop" I guess I don't have the email set up but I read through the manual and I am not sure how to setup the email so that I don't create loops. I have: 07/26/2007 21:20 support@domain.com WHMCS New Order Notification From: Domain «support@domain.com» Blocked Potential Email Loop I am still learning and need a little assistance understanding what I'm doing wrong. Thanks in advance, Louise 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 27, 2007 WHMCS CEO Share Posted July 27, 2007 Hi Louise, You should set your admin email address to be an email that goes to your email program - not the same email that goes into your support desk. Matt 0 Quote Link to comment Share on other sites More sharing options...
dalmuti Posted July 27, 2007 Author Share Posted July 27, 2007 Thanks, I've made that change. Louise 0 Quote Link to comment Share on other sites More sharing options...
Rob K Posted November 30, 2007 Share Posted November 30, 2007 I am having the same problem. My default email address is: sales@ My tech dept email is: techsupport@ My billing dept is: billing@ What have I done wrong? 0 Quote Link to comment Share on other sites More sharing options...
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