WHMCS creates a New Customer in Plesk (10.4) for each new order

[JLChafardet]

Hello community, good night to you all (its 10 pm here where I am atm).

 

I am here today, just to share my frustration with the reality I am just facing.

 

WHMCS creates a new Customer Account + its new subscription, for each new Order, leading to having the same customer(client) (name, last name, etc) REPEATED SEVERAL TIMES in plesk.

 

The problem? isn't it obvious? tracking of multiple accounts and logins just to manage a domain is just absurd.

 

I have tens of customers that own tens of domains, and since Plesk 10.4.x (yes it wasn't their best release, yet, the new Plesk business model fits PERFECTLY ours), we managed to have 1 Customer (client) with all its domains into a single account.

 

Now what? each time a customer orders a package, it will create a new "repeated" customer into plesk, with new credentials, and with its own subscription, leading to, the most horrid, insane task of "account tracking".

 

oh yeah, there will be the smart answer that I'm not asking for (move the new subscription by hand to the original Customer and delete the repeated one), that's not the real solution, IF i wanted to go and do that manually, I wouldn't need an automation platform.

 

Any light can be shed upon this HORRID PROBLEM?

 

Regards and thanks in advance,

 

José L. Chafardet G.

CTO - PROSOL4U C. A.

[CavalloComm]

Mine doesnt do that at all.. Are you using the Plesk10 module?