the staff name for ticket left part

[rob2]

Hello,

 

 

Hello,

 

Now,for each ticket's left part,

 

If it was reply by user,it will show as the user'full name,

If it was reply by our staff,it will show as the staff's full name.

 

 

But I hope,no matter which user reply it.it will all show as "customer support",

I try to edit all the staff's full name as "customer support",

Yes,it will show as "customer support" no matter which staff replay it,

I try to check the ticket's log,it all show as "customer support" instead of the replyer/staff's name,

By the way,I can not different which staff replyed it.

 

 

I want to ask if I can edit which .top file,

And modify the variable of staff name to "customer support" directly,

By the way,all the ticket will show as "customer support" no matter which staff replyed,

But I still can see who replyed it via the ticket's log.

Is it possible ?

 

 

i check,it may be viewticket.tpl.

but how to customize it ?

 

 

 

thank you

[plusplushosting]

in viewticket.tpl line 111 change

 

{$reply.name} || {$LANG.supportticketsstaff}

 

to

 

{$LANG.supportticketsstaff}

 

then in your language file modify the variable supportticketsstaff as you wish. default is "Staff"

 

good luck!

[rob2]

my template is portal,i can not find it. thank you