Free domains creating 0.00 invoices - despite matching due dates

[shed]

Hi,

 

I Did open a tciket on this a week and a half ago... but for some reason support seems totally non-existant at the moment, so thought I would try here instead.

 

Our issue is that 'free' domains included with hosting are suddenly autorenewing and creating invoices with 0.00. This despite due dates of hosting and domain matching.

 

Does anyone have any ideas what might be going on here?

 

Thanks in advance

Terry

[othellotech]

Yes, this is correct and expected.

[shed]

No it isn't.

 

Usually the 'free' domains are bundled in the same invoice as the hosting with a value of 0.00 - when the customer pay's for his hosting the domain renews, not before. Never before have random 0.00 invoices been generated separately, marked paid and domains automatically renewed without any payment for the hosting/domain invoice being made(at least not for us).

[m8internet]

Go to the Domain Name for one of these where you are receiving such invoices

There are three dates :

Registration Date

Expiry Date

Next Due Date

 

Please copy these details into a reply

[shed]

Thanks,

 

Registration Date: 29/04/2007

Expiry Date: 29/04/2012

Next Due Date: 24/04/2012

[othellotech]

I meant the invocie and 0 amount are expected

If they're happening "early" thats likely to be the client clicking "renew" in your WHMCS

[m8internet]

Registration Date: 29/04/2007

Expiry Date: 29/04/2012

Next Due Date: 24/04/2012

Lovely, now go to Setup -> Automation Settings

What are the settings for, under Billing Settings :

Invoice Generation

Invoice Unpaid Reminder

What are the settings for, under Domain Reminder Settings :

First /Second / Third / Fourth / Fifth Renewal Notice

 

Can you also check and confirm the subject line for the email sent to customer

[shed]

Thanks for the help so far,

 

Invoice Generation: 31

Invoice Unpaid Reminder: 14

What are the settings for, under Domain Reminder Settings :

First /Second / Third / Fourth / Fifth Renewal Notice 1,5, 10 (fourth and fifth don't exist?)

[m8internet]

Invoice Generation: 31

This is the setting causing this issue, and is correct

 

Next Due Date: 24/04/2012 less the 31 days is 24/03/2012

 

The next reminder would then be sent at 10/04/2012 (less 14 days from the Invoice Unpaid Reminder: 14 setting)

 

When you renew the Domain Name this issue will pretty much resolve itself, as the next expiry date will be 24/04/2013

 

This isn't something I offer though, so there is probably a setting somewhere to set the payment to N/A

[shed]

The issue is not with emailing reminers but with the generation of invoices for 0.00 for bundled domains. Despite this being escelated at WHMCS we are still waiting for a solution, apparently they have no idea what is causing this behaviour.

[m8internet]

As above, this is normal and correct

I get a similar issue when a Domain Name is transferred in which is due to expire within the next 28 days

The following day this customer then receives an invoice

[Eduardo G.]

Terry, you are not alone!

As above, this is normal and correct

Maybe normal but not correct. In many countries you cannot have a zero amount invoice, it's just not legal.

 

The main problem (IMHO) is that whmcs looks for invoice payments to execute domain renewals:

1. generate invoice

2. is invoice paid? yes, all 0.00 invoices are

3. renew domain

 

I would need this way:

1. if generate invoice will be zero, run creation/renew rutine and continue with other orders

2. else, generate invoice

3. if invoice is paid, renew domain

 

BUT this way, domains would get sillently renewed and I won't have a document saying that it's been done (but the renew email)

 

Anyway, the problem for me is that domains must have a paid invoice to renew, but zero invoices go against spanish laws.

Which could be the solution?