laszlof Posted March 22, 2012 Share Posted March 22, 2012 DESCRIPTION This module will allow you to receive calls on your Twilio (http://www.twilio.com) number, and have a scripted response parsed from your WHMCS database. Once the caller has finished navigating the menu, they will be forwarded to any number(s) of your choosing. In addition to this, any logged in admins with access to the addon module, will be prompted in WHMCS to navigate to the clients summary page, or ticket page, depending on the input provided. Version 1.0 is rather limited in functionality, and only supports a specific use-case, but there are plans for many new and exciting features in the next release. FEATURES Text-to-Speech input MP3 file support for playback to clients Variable data insertion at certain stages (Insert clients name, ticket number, etc in the response) node.js admin PUSH script to push admins to client summary page, or ticket page Unlimited phone number redirects If calls go unanswered, it records a voicemail and emails it to a specified address. 100% unencoded! CALL EXAMPLE (client calls into Twilio number) Twilio: Hello, Thank you for calling Widgets Incorporated. If you're calling regarding an existing ticket, please press 1, for all other issues, please press 2. (client selects option 1) Twilio: Please enter your ticket ID number, followed by the pound sign (client enters ticket ID) Twilio: Hello John Doe! One of our operators would be happy to assist you with Ticket number 1234. Please stay on the line. (WHMCS Admin notification is sent. Administrator "Tom" notices a popup on his screen, and when clicked, is forwarded to the ticket page) (Twilio forwards the caller to the first number in the config, which is "Tom") (Tom receives the call, and has all the information he needs right in front of him) REQUIREMENTS WHMCS > 5.0 Twilio Account (http://www.twilio.com) Node.js (http://nodejs.org/) - NPM (http://npmjs.org/) - socket.io (http://socket.io/) COST The price of the module is $75 one time fee. You will never be charged again, and will receive support for the life cycle of the product. ORDER NOW! 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted March 22, 2012 Share Posted March 22, 2012 I've been helping Frank test this and have been blown away. This makes offering phone support much easier and the text-to-speech works perfectly and sounds very professional. Highly recommended. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted March 22, 2012 Author Share Posted March 22, 2012 Thanks Dan. If you're interested in demo'ing how it works. Please shoot me a PM here and I'll send you the details on how you can test it. 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted March 22, 2012 Share Posted March 22, 2012 Any reason in particular for the need of 5.0? or did you mean " > 5.0 " as in less than 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted March 22, 2012 Author Share Posted March 22, 2012 As far as I know, the AdminAreaHeaderOutput hook required for this module to work is not available prior to 5.0. 0 Quote Link to comment Share on other sites More sharing options...
exit3 Posted March 28, 2012 Share Posted March 28, 2012 Just spotted this and I'd be very interested. Is there any way of organising a demo of some sort before I decide to purchase? 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted March 28, 2012 Author Share Posted March 28, 2012 Sure, shoot me an email on my website (in sig) and I'll send you some details for a demo. 0 Quote Link to comment Share on other sites More sharing options...
plemons Posted May 7, 2012 Share Posted May 7, 2012 Considering purchasing but would like to see a demo also 0 Quote Link to comment Share on other sites More sharing options...
churchmedic Posted September 5, 2012 Share Posted September 5, 2012 I sent to Franksworld and it states your closed for business What is the status of this plugin - ? 0 Quote Link to comment Share on other sites More sharing options...
EksoKen Posted January 16, 2013 Share Posted January 16, 2013 I know the developer has closed down but is there any way to add more than 2 incomming call options where at least one of them dont require a client id or ticket number? It would be very good if anyone could help me and explain how to add more caller options. 0 Quote Link to comment Share on other sites More sharing options...
natelaclaire Posted May 25, 2013 Share Posted May 25, 2013 Anyone know how to get in contact with the developer? I realize he went out of business, but I'd love to see if I could get my hands on this plugin. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
robb3369 Posted May 25, 2013 Share Posted May 25, 2013 Here is where you can download it... https://code.google.com/p/franksworld/downloads/detail?name=twilio-1.0.zip&can=2&q= 0 Quote Link to comment Share on other sites More sharing options...
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