security_man Posted February 24, 2012 Share Posted February 24, 2012 is there any way support tickets can use the reply-to header... in other words if someone is using a program that sends emails from one email address but logs replies only to a reply-to address in the original email headers how do i get whmcs' support ticket system to use the reply-to header rather than the from header when i am responding? 0 Quote Link to comment Share on other sites More sharing options...
Kevin K Posted February 15, 2013 Share Posted February 15, 2013 I would be interested to know if this is possible too. I am using LiveChatInc and forwarding offline messages to our sales department, but it registers the ticket as the senders address and does not pick up the reply-to address. This causes problems as you can imagine as it will send the response to the from address and not the reply-to address. 0 Quote Link to comment Share on other sites More sharing options...
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