Jump to content

Reseller: Upgrade failure to upgrade package in whm!


Recommended Posts

So as the title says;


I have set everything up so it is auto' setup and that works fine and upgrading and downgrading is all fine until you down/upgrade reseller plan to another reseller plan.


So for instance i would like to upgrade from plan 1 to plan 3, in whmcs it says it's all correct and updated but whm is somehow not upgrading the package?


Any help would be great thanks!

Link to comment
Share on other sites

If I was to upgrade from a shared to a reseller it works fine, and downgrade also works fine.


It's if I wish to upgrade from any reseller account to another it doesn't change the package in whm but does in whmcs (i can also downgrade to a shared plan and it will work) just not reseller to reseller.

Link to comment
Share on other sites

We had this when upgrading a client to a plan named "BusinessPRO" and the issue was that WHM had it as "BusinessPro" - a simple difference in capitalisation was preventing the upgrade. Correcting the name fixed the problem.


All my names are the same though, Ive checked them all! - it's a bit weird!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated