CavalloComm Posted February 1, 2012 Share Posted February 1, 2012 I am wondering if anyone knows why when you turn off the ability to view flagged tickets in the support area (which I think is a good feature, why is it that the people that the ticket is NOT flagged to also get the email updates? I do want email updates to go through, but not for a ticket that is not flagged to that person.. Any thoughts? 0 Quote Link to comment Share on other sites More sharing options...
CavalloComm Posted February 7, 2012 Author Share Posted February 7, 2012 So basically, what i am asking is - if I flag a ticket to myself, but others are in the same department, is there a way that I still get email updates, but it doesnt send the update to everyone? 0 Quote Link to comment Share on other sites More sharing options...
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