Jbro Posted January 1, 2012 Share Posted January 1, 2012 I just tried to add credit 7.50 cents but I noticed 8 US Dollars credit is added Can any body put light on this I have recently experienced this issue 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 1, 2012 Share Posted January 1, 2012 What currency setting are you using? 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted January 1, 2012 Author Share Posted January 1, 2012 Thanks US Dollar is not default but for most customers it is us dollars. This person is using us dollars Why? Does it make any difference? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 1, 2012 Share Posted January 1, 2012 That is the currency you have set, not the setting (format) There are four available settings 1234.56 1,234.56 1.234,56 1234 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted January 1, 2012 Author Share Posted January 1, 2012 Thanks for your reply You see the customer's currency is US Dollars. I tried to add 7.50 that is 7 Dollars 50 Cents as credit to him. but after adding 7.50 I noticed his credit is 8 US Dollars What should I have added then to give him exactly 7.50? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 1, 2012 Share Posted January 1, 2012 As above, you need to advise what currency format you have set 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted January 1, 2012 Author Share Posted January 1, 2012 Japanese. I do not still understand. I use US dollar for the client do you mean I need to add Yen as credit? Have been doing it before for the last 3 years perhaps I am wrong Can you advise please? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 1, 2012 Share Posted January 1, 2012 Settings -> Currencies The format is listed alongside the currency (from the list above) 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted January 1, 2012 Author Share Posted January 1, 2012 Thanks a lot for your patience with me. I am sorry in the setting is format 1,234 for US Dollars So now If I want to add 7.50 as credit to a customer what should I use? Thanks again for your help 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 1, 2012 Share Posted January 1, 2012 (edited) As you have set 1234 this will ignore cents and round UP If you do NOT plan to offer automatic refunds, credits, etc then no need to change Presumably you set 1234 so that parts of a dollar was not displayed? The next issue is that with $7.50 they will either not be able to spend the $0.50 or will have to make an additional $0.50 payment during the next purchase If you plan to offer / process parts of a dollar in future, then you will have to update the format (to 1234.56) For the existing credit : To apply the credit edit the balance on the clients account You may want to advise the client of the error and has been corrected Personally, I would make this as a goodwill gesture to the customer, I am quite sure they will appreciate this Finally, remember the format is per currency, so you can mix them if you operate two or more currencies So you can have : USD$1234.56 CAD$1,234.56 AUS$1,234.56 YEN1234 £1,234.56 Edited January 1, 2012 by m8internet 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted January 1, 2012 Author Share Posted January 1, 2012 Thank you very much for the time you spent to answer I think I am done now. Just wonder if changing the format now will have effect on existing other users in any way. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 1, 2012 Share Posted January 1, 2012 Just wonder if changing the format now will have effect on existing other users in any way. Future invoices will be in that format When you apply the new format check one client and see if the price has changed form $xx to $xx.00 0 Quote Link to comment Share on other sites More sharing options...
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