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New tickets not showing on main page


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On my admin home page, the "Support Ticket Overview" block is not displaying newly submitted tickets. Thankfully I happened to check out the ticket page because I had a client that had submitted several tickets that I didn't know about. I'm not sure if this is a feature and I need to tweak a setting somewhere or if it's a bug.

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Yeah, the widget isn't coded to load tickets as *I* personally would like it to be, it's coded to load the ones flaged to the logged-in user. I haven't had a chance to look at the code and customize it to do what I want it to do, but it should be as easy as modifying the widget, or better yet copying and editing it, so that upgrades won't undo the changes.

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