xiaolin Posted December 23, 2011 Share Posted December 23, 2011 I have 10 departments and 10 staffs. Every staff has their own department I’m having problem from only one specific account abc@mydomain.com with the department “ABC" and the problem also affects all new accounts and departments if i create them The problem is… When email send to the department address, I can see email in inbox from Webmail, then WHCMS cron job runs, email disappeared from the inbox, but ticket couldn’t be created. Nothing from ticket import log too..very strange The 9 existing accounts still work fine..they can pipe email into tickets correctly Submitted ticket but seems support couldn't help to solve Can someone help me please Thanks 0 Quote Link to comment Share on other sites More sharing options...
BobC Posted December 23, 2011 Share Posted December 23, 2011 I have 10 departments and 10 staffs. Every staff has their own department I’m having problem from only one specific account abc@mydomain.com with the department “ABC" and the problem also affects all new accounts and departments if i create them The problem is… When email send to the department address, I can see email in inbox from Webmail, then WHCMS cron job runs, email disappeared from the inbox, but ticket couldn’t be created. Nothing from ticket import log too..very strange The 9 existing accounts still work fine..they can pipe email into tickets correctly Submitted ticket but seems support couldn't help to solve Can someone help me please Thanks I am confused. I thought this Topic was for things NOT related to WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
xiaolin Posted December 24, 2011 Author Share Posted December 24, 2011 I am confused. I thought this Topic was for things NOT related to WHMCS? why do you say that? it's a WHMCS issue and now i still can't get things fixed. The support is very slow and i raised a ticket from Thursday then until now they can't answer me what exactly the problem is... Please anyone from the support can answer? 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted December 24, 2011 Share Posted December 24, 2011 I think he means that you posted your thread in the General Discussion forum which clearly states "Post anything NOT related to WHMCS in here". If you need help, you should repost this thread in the Technical Issues forum! 0 Quote Link to comment Share on other sites More sharing options...
xiaolin Posted December 25, 2011 Author Share Posted December 25, 2011 ah i see thanks very much. hope someone can help me to my thread 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted December 25, 2011 Share Posted December 25, 2011 I'm confused, are you piping or using POP? If you're piping, there shouldn't be anything in the inbox of the account. Hell, there shouldn't even be an inbox as a pipe is just a forwarder. If you're using the pop retrieval via cron, I'd suggest checking your cron logs, as well as the logs in WHMCS to see if anything is out of place. 0 Quote Link to comment Share on other sites More sharing options...
xiaolin Posted December 26, 2011 Author Share Posted December 26, 2011 yes, i'm using cronjob piping. i think the cron work fine because i see email in inbox and then it is downloaded and gone. but i see no ticket, and the whmcs log shows nothing the strangest thing is...i have 10 accounts , 9 accounts pipe successfully. only 1 account has problem, also if creating new accounts, it doesn't work too 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted December 26, 2011 Share Posted December 26, 2011 If you're using cron, its not a "pipe". Calling it that only confuses those who can help. Did you check the logs as I suggested? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted December 26, 2011 Share Posted December 26, 2011 Ignore the inbox, it shouldn't appear in there (and this suggests a configuration issue) Equally I have never noticed any emails in the inbox Is there any chance this forwarder is a duplicate? For example staff@domain.com (mailbox) staff@domain.com (forwarder) staff.1@domain.com (forwarder) staff.2@domain.com (forwarder) staff.3@domain.com (forwarder) That would explain why you see the email in the inbox, then it becomes deleted when the cronjob runs (staff@domain.com) Also, post up the cronjob and pipe code (remove any sensitive sections), we can then compare and advise 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted December 26, 2011 Share Posted December 26, 2011 He's using pop retrieval. It will appear in the inbox until the cron job runs. He is not using piped forwards. 0 Quote Link to comment Share on other sites More sharing options...
nexthost Posted January 1, 2012 Share Posted January 1, 2012 one thing I don't get is, do you create a forward, and a email account, or just the forward? I can't seem to get it to work, yet it always worked on my other domain, weird. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 2, 2012 Share Posted January 2, 2012 You need both The forwarder runs the script, which then sends the email to the mail box Note the mail box would already exist 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted January 3, 2012 Share Posted January 3, 2012 You need both The forwarder runs the script, which then sends the email to the mail box Note the mail box would already exist This is incorrect. If you're PIPING, you only need a forwarder. The entire point is to forward the email to a script (pipe.php) rather than an email account. This is the best method for delivering messages to your support desk. If you're POPING, you only need an email box. The pop.php script runs via cron every X amount of minutes and pulls any messages out of the inbox, and feeds them into the support system. You DO NOT need both setup, in fact, if you do you setup both, you'll probably end up getting duplicate tickets. Or you'll be unnecessarily storing the ticket emails after they've already been piped into WHMCS (assuming you do not have pop.php setup in cron) 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 3, 2012 Share Posted January 3, 2012 You DO NOT need both setup The piped email needs an email address to go to, so the email address will need to be setup It is also a safeguard should the cron fail, which I have had happen twice 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted January 4, 2012 Share Posted January 4, 2012 The piped email needs an email address to go to, so the email address will need to be setup It is also a safeguard should the cron fail, which I have had happen twice Its just a forwarding address, it does not need an actual inbox. There is no cron to run if you're using piping. I assume you mean the "it is also a safeguard should the pipe script fail." Thats your choice if you'd like to have the additional safeguard. I've found the piping script to work quite well. Typical failures are an issue with PHP or your MTA, not of the script itself. In which case the POP3 polling cronjob is just as likely to fail. The only upside to that is, if the cron job fails, it will just keep trying with no issues. If the pipe script fails, the message will just bounce. 0 Quote Link to comment Share on other sites More sharing options...
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