Cancellation date

[cmedeiros]

Hello Everybody,

 

How do I get the cancellation date?

 

I got the suspension and terminate date from tblactivitylog, but can´t find a place to get the cancellation date. Isn´t it stored?

 

thanks.

[othellotech]

Is this one the client cancelled ? The date should be in the cancellations table

[cmedeiros]

I looked there, but it is empty... so I thought it was filled in somewhere else.

 

How a customer has "Cancelled" in his status, if he haven´t request it? Do you know wich other way it can be cancelled?

 

thanks

[m8internet]

There are five types of cancelled status

 

The main one is their account, and there is no date for this

The order one is simply a status and the admin process this, there is no date for this

If an invoice goes unpaid it can be converted by admin to cancelled, there is no date for this

The next is a product and this is the date the customer processes the request

The final one is for addons and is the same as for products

 

Therefore the only place to view cancellation dates is within Clients -> Cancellation requests

 

If you need to retain cancellation dates, then sadly you need to add notes to the other items (client account, order, invoice, product)

Edited November 23, 2011 by m8internet

[cmedeiros]

I really miss this kind of control on WHMCS, I will try do add a hook in some steps to try capture this info and store it in an custom field or table.

 

Thanks for your explanation.

[merlinpa1969]

The main one is their account, and there is no date for this

This should really be included,

when a users actual login account on the whmcs billing software gets closed this should be trackable by date as well