whmcs not working

[sniperscope]

I was using my own build system. But my system is not enough because my business getting bigger day by day. So, i decided re-install whmcs(i used it once and removed it) and I installed whmcs yesterday and set up everything(i hope).

So, i want to test it today, and my shopping cart doesn't work.

 

checking domain availability doesn't work seems it stuck.

updating products doesn't work. Jquery says: Updating... nothing happen.

Thus, i cannot check the system for further investigation.

 

My test cart is here http://winhostings.com/cart/cart.php?pid=9

 

What is the problem?

[m8internet]

checking domain availability doesn't work seems it stuck.

updating products doesn't work

I agree that the Domain Name availability check for new Domain Names just stalls

Equally, it is very slow when selecting the other options

What changes have you made to the templates / configurations?

Which template are you using?

 

Another issue I noticed is when I select a product and then view cart, that cart is empty

 

I normally use IE9, but also tested in FF3 and received the same resutls

[sniperscope]

hello

I've setup

domain and package prices and servers.

Payment gateway(2checkout.com)

Registrar config(resellerclub.com) That's all

Currency is default, i didn't touch it.

[sniperscope]

also no matter i type whmcs says domain unavailable. even for dfkhskdhfkjsdfkjdhsfksdfk.com

[sniperscope]

And here is system i wrote myself http://www.winhostings.com/cart/~index.php

it took less then a second to check a domain if it is available or not.

[m8internet]

The layout has changed, you are now using a different template

 

You will find my Domain Name checks in the WHOIS Lookup log

Are they there?

 

edit :

I am wondering if it is the server itself

For example, once I have followed your link the rest of the WHMCS installation (links) are unresponsive, but they do eventually respond after at least 30 seconds

 

edit :

I changed the category to Domain Registration and the same issue exists

This pretty much confirms some form of issue obtaining the WHOIS from the registrar you plan to use

Using my test Domain Name it eventually responded and advised all extensions as Unavailable

I don't use the registrar field so can't help any further, mine is set to none

Edited October 22, 2011 by m8internet

[sniperscope]

I changed layout. Now it is using portal theme of whmcs.

whois result is An error occured while checking the availability of this domain

 

I did not understand any word in your EDIT part. What is that mean? Did i messed up something during installation and/or after installation.

 

Also my CSF firewall keep sending me mail which says /whmcs installation path/cart.php suspicious activity.

Edited October 22, 2011 by sniperscope

[m8internet]

I did not understand any word in your EDIT part. What is that mean?

Apologies for that, but rather than post three replies I just edited my original post

 

edit 1 refers to

I found the whole experience VERY slow

Following any link was VERY slow, typically in excess of 30 seconds

 

edit 2 refers to

I changed the cart from VPS to Domain Registration

I suggest you try this

This is where the fault lies

There is an extreme delay between your server and the Domain Name registrar service you are using

 

This may be due to the first issue, the server being very slow

 

Take a look through your WHOIS Lookup Log

ggtrpl.com

I tried the above Domain Name, as it is available

However, your website returns this as unavailable

 

As above, I do not use a registrar so have no experience of why this would fail with resellerclub set as the registrar

[m8internet]

my CSF firewall keep sending me mail which says /whmcs installation path/cart.php suspicious activity.

See :

http://forum.whmcs.com/showthread.php?t=40964

[sniperscope]

Hello

Thank you so much for your effort.

Did you check post #5 in this topic?

My own code returns correct answer very very quick. I have no idea why whmcs takes so long and return with false for every query.

 

Edit:

I took whois log (actually reached by mail through csf/lfd) it says process took 73 seconds.

Edited October 22, 2011 by sniperscope

[m8internet]

Did you check post #5 in this topic?

My own code returns correct answer very very quick. I have no idea why whmcs takes so long and return with false for every query.

Yes, I also tested it

As above, I suspect it is the route the script is taking

The outcome is either a time out or no response, which resulting in all the Domain Name options showing as unavailable

 

If you are willing to test further, save the settings for resellerclub in a .txt file, then delete the registrar from WHMCS, then compare

This will then confirm if it is the WHOIS script or the link to the registrar

As above, I don't use a registrar

 

73 seconds response however suggests some other form of issue that needs resolving

Refer to CSF Firewall and related threads (sadly CSF is too short a term to search, I used suspicious)

[sniperscope]

But how come my own script return fast(about one second) but whmcs takes 73 seconds.

Both have same Reseller ID and Password.

[sniperscope]

Hello

Is there any whmcs tech guys around here? Or Forum switched on self maintenance mode?

[bear]

Is there any whmcs tech guys around here? Or Forum switched on self maintenance mode?

The forum is mainly for member to member discussion. If you want direct answers to support related questions, you would need to open a support ticket.