What Happens to Invoice AFTER a Cancellation Request comes in?

[R-n-R]

Does anyone know for sure how WHMCS handles this issue.

 

Client has hosting package, all invoices are generated 30 days in advance (for recurring cycles of 3 months 6 months 12 months and 24 months).

Client logs into his account AFTER the hosting invoice has already been generated and uses the Cancellation Feature. Selects Cancel at end of billing cycle (since invoice has already been generated end of billing cycle is less than 30 days away).

 

So what happens to the invoice, does it auto cancel as well, or does it need to be manually canceled?

 

(WHMCS in this case is 4.4.2)

 

Thanks in advance for the insight.

[malfunction]

So what happens to the invoice, does it auto cancel as well, or does it need to be manually canceled?

 

(WHMCS in this case is 4.4.2).

 

In 4.4.2 nothing happens, it stays around generating reminders and payment attempts through your gateway. To be fair that *may* be what you want, cancellation might not necessarily mean all debts are erased

 

I believe 4.5.2 now includes an option to make invoices go away in that situation, from the release notes:

 

Added option for automatic cancelling of unpaid invoices when cancellation requests are

submitted to prevent any further charges going through on

already generated renewal invoices