Auto Domain Renewal Wrong Invoice

[directiz]

Not really a bug but a small problem I had.

 

I moved an expiring domain over to a new client that wanted to take it over from the client that did not want to renew it.

Well once I moved it I created new invoice so it would auto renew the domain when he paid for it. But I forgot to delete the old invoice from the old clients account.

The old client decided to pay the invoice and it auto renewed even though the domain was no longer under his account.

 

Anyone have this issue? I thought it might be good to have a safety feature so that doesn't happen. or an alert of some sort.

 

whats your thoughts?

[othellotech]

Well once I moved it I created new invoice

That was the mistake

 

Several solutions, which you use depends on your accounting policy ...

 

Simplest is before moving the domain, click "view invoices" and delete the domain renewal line from the invoice - and if there is nothing else on it, delete the invoice - that way the original client cannot pay it - once the domain is moved, set the date back one day o it, save, set the date forward (ie. return to original value) and save again - that "triggers" the system to regenerate an invoice for the correct client

 

Or you could just move the invoice when you move the domain (there's a mod on the forum for that)

 

Whichever you decide - make it a "policy" and add it to your staff training handbook - and log/review c0ckups