bhavicp Posted July 12, 2011 Share Posted July 12, 2011 So I've recently noticed (i believe since upgrading to the latest WHMCS), that even if a client selects a "Related Service" when submitting a ticket. In the admin ticket area, it seems to still show all services the client has instead of that 1 which was selected. (Meaning for alot of tickets, we have to make an extra reply to ask which service specifically they are referring to. Also, the "log" for the tickets (in supporttickets.php?action=viewticket ), only seems to show the opening of the ticket and the closing. No replys etc. (Maybe this is how it's supposed to be, but i'm pretty sure i remember it a while ago showing fully activity. Ie times when an admin replies, client replies etc.) 0 Quote Link to comment Share on other sites More sharing options...
bhavicp Posted July 12, 2011 Author Share Posted July 12, 2011 About the first problem: It looks like you guys changed it, so it highlights the related service, but now doesn't show the additional fields such as username/password. I guess I'll just edit the template to show this. Sorry about that, just noticed it after looking at the template! 0 Quote Link to comment Share on other sites More sharing options...
bhavicp Posted July 12, 2011 Author Share Posted July 12, 2011 {$relatedservice.username}/{$relatedservice.password} don't seem to work. Does anyone know what the name of the fields are? These aren't custom fields but the username/password which every product has. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 12, 2011 WHMCS CEO Share Posted July 12, 2011 Hi, Indeed the default product listing in tickets has now changed so that you get an overview of all a clients products regardless of if they select one or not, and if they do select one then that is highlighted for you in the list. But if you preferred the old view then the code used for that in the older admin viewticket.tpl template files is still compatable with the latest version so you can just copy that over into the latest also. Matt 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted November 9, 2011 Share Posted November 9, 2011 Hi, Indeed the default product listing in tickets has now changed so that you get an overview of all a clients products regardless of if they select one or not, This is super annoying on client's accounts with large amounts of products. Why can't we disable it? 0 Quote Link to comment Share on other sites More sharing options...
LaceHost-Ishan Posted November 12, 2011 Share Posted November 12, 2011 This is super annoying on client's accounts with large amounts of products. Why can't we disable it? Agree. There should be an on off checkbox in settings. We have clients with over 200 products and tthe ticket takes a long time to load. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted November 12, 2011 Share Posted November 12, 2011 This is super annoying on client's accounts with large amounts of products. Why can't we disable it? Gotta agree with this, seems a little pointless... 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted November 12, 2011 Share Posted November 12, 2011 Gotta agree with this, seems a little pointless... Same here. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted November 12, 2011 WHMCS CEO Share Posted November 12, 2011 When supporting users it is normally useful to have an overview of all the products they have - certainly we find it very useful here. You can disable it though if you want via the templates, or restrict to a certain number, or retain the old way of displaying just the selected products values. The earlier viewticket.tpl template files' code is still compatable. Matt 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted November 12, 2011 Share Posted November 12, 2011 Fair enough Matt, how about though a template using a hidden div? So the service being worked on is displayed and a link will toggle all the other products/services? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted November 12, 2011 WHMCS CEO Share Posted November 12, 2011 Yep we could certainly do that. Matt 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted January 14, 2012 Share Posted January 14, 2012 Fair enough Matt, how about though a template using a hidden div? So the service being worked on is displayed and a link will toggle all the other products/services? This is a great idea and I would love to see it being added to WHMCS 0 Quote Link to comment Share on other sites More sharing options...
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