Blueberry3.14 Posted May 29, 2007 Share Posted May 29, 2007 How do I handle the logins, since WHMCS won't allow the same login email address to be used for more than one account? I have clients that want to use their main email address for all their hosting accounts. Other than setting them up as a reseller, is there a workaround? 0 Quote Link to comment Share on other sites More sharing options...
redham Posted May 29, 2007 Share Posted May 29, 2007 Clients should be able to buy several products (accounts) but they should have only one "Client Area" account thus only one email address is needed. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted May 29, 2007 Author Share Posted May 29, 2007 Clients should be able to buy several products (accounts) but they should have only one "Client Area" account thus only one email address is needed. True. I guess I could merge the accounts into one. 0 Quote Link to comment Share on other sites More sharing options...
redham Posted May 29, 2007 Share Posted May 29, 2007 It can be a pain learning your way around all the invoice, billing, etc.. I just went live with my new site that implements WHMCS after a month of studying and creating products. I still get lost at times. redham 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 29, 2007 Share Posted May 29, 2007 uh, this can already be done. I am confused on why you all think it cant and needs to be a feature request. Clients can already have multiple products under one WHMCS account. I have users with 12 hosting accounts, 15 domains and then a few other odds and ends, but still only one WHMCS client account. I must be missing something in your request as i dont see anything special that is needed. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 29, 2007 WHMCS CEO Share Posted May 29, 2007 I'm totally confused by this aswell. This is already possible and very commonly done. 0 Quote Link to comment Share on other sites More sharing options...
trine Posted May 29, 2007 Share Posted May 29, 2007 Not sure, but I think that they are possibly referring to sub-account. (???) For B2B, that is a very useful feature, particularly, when you need to bill separate divisions or locations of the same company. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted May 29, 2007 Author Share Posted May 29, 2007 Multiple products, yes. What I was trying to do was create a separate account with the same email address. I got an error "client with this email address already exists." I merged the 2 accounts, which works it's just not the best solution (for this situation), as it combines all of the invoices from the two accounts together listing by date. Think of 2 businesses owned by the same person...that's why I was looking to separate them. This makes things a little easier for me as far as admin stuff, since now I don't have to guess which "John Smith" account is for which business. (I had thought that in v3 there would be the option to display clients by their business name, rather than just their given name. Am I mistaken, or have I just not found it yet?) What's *really* odd is that last night I noticed there are 2 accounts (mine and an old client's) that *do* have the same email address! I have no idea how I managed that. So I can do it on accident but not on purpose, I suppose 0 Quote Link to comment Share on other sites More sharing options...
trine Posted May 30, 2007 Share Posted May 30, 2007 >> I noticed there are 2 accounts (mine and an old client's) that *do* have the same email address! I have no idea how I managed that. I had tried forcing an email in the table to the same as another account. Problem with this is that you will only be able to log into the first account that the sql query finds. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted May 30, 2007 Author Share Posted May 30, 2007 >> I noticed there are 2 accounts (mine and an old client's) that *do* have the same email address! I have no idea how I managed that. I had tried forcing an email in the table to the same as another account. Problem with this is that you will only be able to log into the first account that the sql query finds. Good point. I already learned that while it's technically possible to have 2 email addresses associated with an account (such as when a company wants 2 people BCCed), that also changes the login and makes it very confusing to both the client and me. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted May 30, 2007 Share Posted May 30, 2007 >> I noticed there are 2 accounts (mine and an old client's) that *do* have the same email address! I have no idea how I managed that. Yes, it seems to allow multiple client records with the same detail - we've had one customer sign for 4 products creating a new account each time ! 0 Quote Link to comment Share on other sites More sharing options...
trine Posted May 31, 2007 Share Posted May 31, 2007 I still like the idea of sub-accounts but it doesn't look like it will get implemented 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 31, 2007 WHMCS CEO Share Posted May 31, 2007 Yes, it seems to allow multiple client records with the same detail - we've had one customer sign for 4 products creating a new account each time ! Yes, accounts with the same name and address will be allowed. Email address can only be used once though. Matt 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted May 31, 2007 Share Posted May 31, 2007 Yes, it seems to allow multiple client records with the same detail - we've had one customer sign for 4 products creating a new account each time ! Yes, accounts with the same name and address will be allowed. Email address can only be used once though. Matt Each of these has exactly the same email address as well. 0 Quote Link to comment Share on other sites More sharing options...
Nathan123 Posted May 31, 2007 Share Posted May 31, 2007 Yes, it seems to allow multiple client records with the same detail - we've had one customer sign for 4 products creating a new account each time ! Yes, accounts with the same name and address will be allowed. Email address can only be used once though. Matt Each of these has exactly the same email address as well. So you have 4 different client area accounts with identical details on each including email addresses? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted May 31, 2007 Share Posted May 31, 2007 So you have 4 different client area accounts with identical details on each including email addresses? Yes, manually moving the orders and things around now. 0 Quote Link to comment Share on other sites More sharing options...
Nathan123 Posted May 31, 2007 Share Posted May 31, 2007 So you have 4 different client area accounts with identical details on each including email addresses? Yes, manually moving the orders and things around now. I don't understand how this could happen? Surely if the email address has already been registered it can't be registered again, I've just tested this and get the following message: The following errors occured: A user already exists with that email address Maybe you've been messing with your files? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 31, 2007 WHMCS CEO Share Posted May 31, 2007 Any chance they were imported from another system? 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted May 31, 2007 Share Posted May 31, 2007 I think the client has ordered 4 different products creating a new account each time, and it would have to be with a new email address. Ouch..painful for the client. 0 Quote Link to comment Share on other sites More sharing options...
trine Posted May 31, 2007 Share Posted May 31, 2007 haven't tried the following, but is it possible to set the email address in the client area to an existing one? ... I will have to try that. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted May 31, 2007 Share Posted May 31, 2007 I think the client has ordered 4 different products creating a new account each time, and it would have to be with a new email address. Ouch..painful for the client. Name Email Hosting Accounts Domains Products/Services aaaa aaaa (aaaa) aaaa@aaaa.aaaa 1 0 0 aaaa aaaa (aaaa) aaaa@aaaa.aaaa 1 0 0 bbbb bbbb (bbbb) bbbb@bbbb.bbbb 1 0 0 bbbb bbbb (bbbb) bbbb@bbbb.bbbb 1 0 0 I can reliably reproduce this on both live and test whmcs installations. Only on the 3rd time of me acting as client and creating the same order with the same product amd the same client details, saying "yes im a new client" each time it reports: The following errors occured: * A user already exists with that email address The customer who manages multiple copies of their detail kept going back/fwd from the blank page shon at checkout to step-5 and submitting again 0 Quote Link to comment Share on other sites More sharing options...
redham Posted June 1, 2007 Share Posted June 1, 2007 The only thing I can think of is that perhaps the accounts are pending thus the email address hasn't been saved into the system??? Make sure that everything is Active and orders have been accepted. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted June 1, 2007 Share Posted June 1, 2007 of course its in the system, where else do you think it stores it while its pending? The email address is associated with client account, has nothing to do with an order itself. 0 Quote Link to comment Share on other sites More sharing options...
redham Posted June 1, 2007 Share Posted June 1, 2007 of course its in the system, where else do you think it stores it while its pending? The email address is associated with client account, has nothing to do with an order itself. Easy there Mr. "years of programming, experience using WHMCS". I was just trying to help. Besides, if your so good then you help him. redham 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.