papa_face Posted May 22, 2011 Share Posted May 22, 2011 Hi Has anyone has recent experience in reporting domain name related issues via the tickettting system? I have a reseller club account and it directs me to domains@whmcs.com for support. On the 19th December last year I submitted a ticket (#177063 incase anyone is wondering). I didn't receive a resolution to my issue at all which makes me think the support for domains is ineffective. I submitted a ticket about 20 mins ago (#711425) which needs to be addressed urgently but I'm worried that its not going to get dealt with. Anyone had any recent experiences? 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted May 22, 2011 Share Posted May 22, 2011 Ive always had pretty good response with them. In fact, usually within a couple of hours or even less. 0 Quote Link to comment Share on other sites More sharing options...
papa_face Posted May 22, 2011 Author Share Posted May 22, 2011 I'll keep my fingers crossed then! 0 Quote Link to comment Share on other sites More sharing options...
newgenservices Posted May 22, 2011 Share Posted May 22, 2011 (edited) Weekend and WHMCS 4.5.1 release might delay responses but you should get one soon. Edited May 22, 2011 by newgenservices 0 Quote Link to comment Share on other sites More sharing options...
LaceHost-Ishan Posted May 22, 2011 Share Posted May 22, 2011 Did you receive a response ? Resolution might not be in their hands as they are a reseller. 0 Quote Link to comment Share on other sites More sharing options...
papa_face Posted May 22, 2011 Author Share Posted May 22, 2011 Haven't had a response, but the issue has been resolved. No idea if WHMCS team did anything as I contacted resellerclub directly. 0 Quote Link to comment Share on other sites More sharing options...
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