Does WHM support team actually monitor their domains ticket queue?

[papa_face]

Hi

 

Has anyone has recent experience in reporting domain name related issues via the tickettting system?

 

I have a reseller club account and it directs me to domains@whmcs.com for support.

 

On the 19th December last year I submitted a ticket (#177063 incase anyone is wondering). I didn't receive a resolution to my issue at all which makes me think the support for domains is ineffective.

 

I submitted a ticket about 20 mins ago (#711425) which needs to be addressed urgently but I'm worried that its not going to get dealt with.

 

Anyone had any recent experiences?

[Stream101]

Ive always had pretty good response with them. In fact, usually within a couple of hours or even less.

[papa_face]

I'll keep my fingers crossed then!

[newgenservices]

Weekend and WHMCS 4.5.1 release might delay responses but you should get one soon.

Edited May 22, 2011 by newgenservices

[LaceHost-Ishan]

Did you receive a response ? Resolution might not be in their hands as they are a reseller.

[papa_face]

Haven't had a response, but the issue has been resolved. No idea if WHMCS team did anything as I contacted resellerclub directly.