dman7800 Posted April 30, 2011 Share Posted April 30, 2011 I have noticed in my client area in the support ticket there is no open for the client to close a ticket. How do I go about allowing this? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted April 30, 2011 Share Posted April 30, 2011 The customer can reply or use the button to close the ticket, both appear at the bottom of the ticket 0 Quote Link to comment Share on other sites More sharing options...
dman7800 Posted May 1, 2011 Author Share Posted May 1, 2011 Sorry it should have read "there is no option to close the ticket". I go into a support ticket and no option. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted May 1, 2011 Share Posted May 1, 2011 When a client is viewing their own ticket they will see a Close button next to the area where they can respond. 0 Quote Link to comment Share on other sites More sharing options...
dman7800 Posted May 1, 2011 Author Share Posted May 1, 2011 I made a test client and go into my test support ticket and my only option is to reply. I had someone do the integration to my site, could that be the problem? 0 Quote Link to comment Share on other sites More sharing options...
dman7800 Posted May 7, 2011 Author Share Posted May 7, 2011 Just bumping 0 Quote Link to comment Share on other sites More sharing options...
Alistair Posted May 7, 2011 Share Posted May 7, 2011 I made a test client and go into my test support ticket and my only option is to reply. I had someone do the integration to my site, could that be the problem? Yes - it could have been removed from the template files. What support module are you using? Setup > General Settings > Support > Support Module ?? 0 Quote Link to comment Share on other sites More sharing options...
dman7800 Posted May 7, 2011 Author Share Posted May 7, 2011 I am using support through my provider which works with WHMCS.via API I think. 0 Quote Link to comment Share on other sites More sharing options...
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