neobug103 Posted April 27, 2011 Share Posted April 27, 2011 I use Cdgcommerce and it is charging some customers automatically but it is not charging others. I have a continued issue, it seems that WHMCS says "Credit Card Payment Failed" for our clients however when I login and manually click the capture button it works jiust fine. I then look at the CC log and I find no previous attempts to charge their card. I fear we are losing a lot of money because this is happening, oddly enough it will go on and suspend/terminate their account and most of the clients don't even know. The only cases I have been able to document are the 3 or so we get a day where clients ask why their account was suspended and we are able to login and manually charge their card. Why is WHMCS not passing these to clients and requires us to manually charge clients? Anybody have this same issue? 0 Quote Link to comment Share on other sites More sharing options...
sohouk Posted April 27, 2011 Share Posted April 27, 2011 Are the accounts imported from another system? I have seen this problem when accounts have been imported into WHMCS from other systems (like AWBS). In general, for WHMCS originated stuff its very robust when it comes to charging and getting payments. Have you checked the logs? Billing > Transactions Utilities > Activity Logs Trevor 0 Quote Link to comment Share on other sites More sharing options...
neobug103 Posted April 27, 2011 Author Share Posted April 27, 2011 No they are not imported at all. I did check the gateway log and I see a lot of this: Response Reason Text => Too many attempts. Come back later. 0 Quote Link to comment Share on other sites More sharing options...
neobug103 Posted April 27, 2011 Author Share Posted April 27, 2011 Wow, we'll I'm $2,000 richer after manually charging all the errored out transactions and can't imagine how many clients I lost before this because they canceled or didn't bother to pay after the failure to charge them. I contacted cdgcommerce and will wait for their reply but an error code like that is bull*** to say the least, the amount of money I lost because of "too many attempts please come back later" is likely mind boggling. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted April 27, 2011 Share Posted April 27, 2011 CDG will be the only people to provide an answer but I wonder if "Response Reason Text => Too many attempts. Come back later." means that your merchant account is processing above an imposed daily/hourly transaction limit. 0 Quote Link to comment Share on other sites More sharing options...
neobug103 Posted April 27, 2011 Author Share Posted April 27, 2011 It works when I click the attempt capture button sometimes. Sometimes it doesn't and I will check the gateway log and the transaction won't exist. I am then able to manually charge the client in the gateway. This is a serious problem that has me considering cdgcommerce 0 Quote Link to comment Share on other sites More sharing options...
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