Odd recurring amount in WHMCS

[technick]

Hi all,

 

When new customers are setup, whether it be manually or automatically, there seems to always be a $1 difference between the first payment amount and the recurring.

 

Example below from one of the welcome emails.

 

First Payment Amount: $18.33NZD

Recurring Amount: $19.33NZD

 

I have searched high and low and cannot figure out what is triggering the difference.

 

Any ideas?

 

Nick

[bear]

Check the setup fee field in the product. That's usually where something like this happens. It should be 0.00 if there isn't any setup fee involved.

[technick]

Hi Bear,

 

Thanks for your reply, however all the setup fee fields are 0.00

Should I perhaps set them to -1.00 to disable?

[technick]

Additionally if it was to do with the setup fee i would expect the first payment to be more than the recurring

[technick]

Whats odd is that each new signup seems to get a $1 discount.

There are no promotions setup either

[technick]

OK I figured it out.

 

I have a configurable option of additional disk space. I used the "-1.00" parameter to disable the setup and price fields for the "None" option. Obviously this parameter is not the same across the board and is what was causing the problem. Changed to 0.00 and its OK. Hope this helps somebody else in the future if they make the same error.

 

Nick

[bear]

For the record, the disable setup fee vs disable payment period option (monthly, etc) is a bit confusing. To disable a payment period from displaying, enter -1.00; to not use a setup fee, it's always 0.00.

 

Glad you found it, and took the time to explain here. Well done!