Moc Posted February 24, 2011 Share Posted February 24, 2011 Hi there, I've been trying to figure out the correct settings regarding domain renewals. However, is it intentional behaviour that the system is still out domain renewal reminders (Upcoming Domain Renewal Notice) emails, even though the checkbox for "Do not renew" has been checked? Should I change some settings, is this intentional or might this be a bug? Any suggestions on how to configure it? My setup is the following: - Registar TransIP, automatically extends for another year. - For now I've NOT connected the registar to the domains yet, to prevent is from making mistakes as they do happen as described above. - The domain renewal reminders are send out every 60. 30, 15, 7, 1 days in advance. - Need more? Ask! Just do not take into consideration regarding the registar automation, just focus on those emails being send out even though the Do not renew checkbox has been checked. Am I missing something? I checked the documentation regarding domain renewals, but I couldn't find anything on how the client is supposed to say "I do not want to renew, let it expire". Thanks! Tijn 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted February 24, 2011 Share Posted February 24, 2011 Hi there, I've been trying to figure out the correct settings regarding domain renewals. However, is it intentional behaviour that the system is still out domain renewal reminders (Upcoming Domain Renewal Notice) emails, even though the checkbox for "Do not renew" has been checked? Should I change some settings, is this intentional or might this be a bug? Any suggestions on how to configure it? It's intentional. However, it's been mentioned before, and needs to be addressed. 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted February 24, 2011 Author Share Posted February 24, 2011 Thanks for the fast reply Scurrell. To the developers (or anyone that knows lol); is there any short-term (like the next release) plan on changing this? If not, then I guess i'll need to make some changes myself. Thanks again! 0 Quote Link to comment Share on other sites More sharing options...
mikie Posted April 12, 2011 Share Posted April 12, 2011 I second that! Its so riduclous you have to wonder why its still an issue. 0 Quote Link to comment Share on other sites More sharing options...
jblairjoly Posted September 7, 2011 Share Posted September 7, 2011 I think it would be a great idea to not send domain renewal notice when "Do not renew" is checked. We got a client very mad because of that. The only workaround is to "delete" the domain. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted September 7, 2011 WHMCS CEO Share Posted September 7, 2011 It's rediculous? The feature is not "do not renew"... it's "do not auto renew". On the client side the client is only clicking a button saying "Disable Auto Renew" not "Do not ever renew my domain and let it expire". So the reminders are still sent, and rightly so, as the user might still be wanting to renew manually when the time comes. And there should be no harm in reminding them the domain is coming up to expiry, even if they don't want to renew it. It's an email reminder, not a request for payment, and it's sent as a courtesy to help them. And you never know, you might even get a renewal you otherwise wouldn't have got. Matt 0 Quote Link to comment Share on other sites More sharing options...
jblairjoly Posted September 7, 2011 Share Posted September 7, 2011 I agree with the " do not auto renew " feature. What I mean is the "Do not renew" feature into admin. Let's say I have a customer that after receiving domain renewal notice advise me that he do not want to renew. I found this fantastic feature into the admin "Do not renew". but I notice that this is only to not create an invoice. The client continue to receive the domain renewal notice. This is the second time I have a client that is mad after us because they already told us they do not want to renew. What I do for the moment is to delete the domain from the client profile but I don't think it's the best solution... 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted September 7, 2011 Author Share Posted September 7, 2011 Matt, I second jblairjoly's post. I'm talking about the 'do not renew' checkbox, not about the 'Disable auto renew". I assumed that when the client ticked the 'do not renew' box, they explicitly stated that they don't want to renew. In that case I don't think the system should send out renewal reminders. Again, this is the case with the 'do not renew' checkbox only, not the disable auto renew button. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted September 7, 2011 WHMCS CEO Share Posted September 7, 2011 These are one and the same. If a client disables auto renew, that ticks the box labelled "Do Not Renew" on the admin side. Likewise if you tick Do Not Renew that disables auto renew on the client side. They aren't different options, the admin side version is just labelled differently. A client has no option to tick any do not renew box, and admins are only disable auto renewals when ticking the admin side box - it prevents the auto invoicing in other words. Matt 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted September 7, 2011 Share Posted September 7, 2011 What I do for the moment is to delete the domain from the client profile but I don't think it's the best solution... Just move it to a "domains not wanted" user. Some of us need the reminders irresepctive of the auto-renew setting, so for us it's "correct" 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted September 7, 2011 Author Share Posted September 7, 2011 @Matt; Oops, I misunderstood then. Sorry. Maybe it would be an idea to make this an option; Select whether or not you'd like WHMCS to send out domain renewal emails once the Disable auto renew / do not renew option has been activated. 0 Quote Link to comment Share on other sites More sharing options...
Juanzo Posted October 27, 2011 Share Posted October 27, 2011 I agree this needs to be addressed. We don't like sending unnecesary emails to our clients because that tends to disregard maybe important ones. 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted October 27, 2011 Share Posted October 27, 2011 We use conditionals in the email template so that when a domain is set to not auto-renew, we remind them of this in the email, and reassure them that their domain name will not auto renew. That helps a bit. Ultimately though I think the client area domain details page should have a "Renewal Option" drop down with at least three items: 1. I want to automatically renew this domain before it expires. 2. I will manually renew--please send reminders. 3. I do not want to renewal at all, and do not want to receive reminders. The same drop down should be available in the domain list, along with a checkbox for each domain, so bulk action could be taken, and the current renewal option for each domain should be displayed in the list somehow with a small meaningful icon or abbreviation (with a key at the bottom). 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted October 27, 2011 Author Share Posted October 27, 2011 We use conditionals in the email template so that when a domain is set to not auto-renew, we remind them of this in the email, and reassure them that their domain name will not auto renew. That helps a bit. Ultimately though I think the client area domain details page should have a "Renewal Option" drop down with at least three items: 1. I want to automatically renew this domain before it expires. 2. I will manually renew--please send reminders. 3. I do not want to renewal at all, and do not want to receive reminders. The same drop down should be available in the domain list, along with a checkbox for each domain, so bulk action could be taken, and the current renewal option for each domain should be displayed in the list somehow with a small meaningful icon or abbreviation (with a key at the bottom). That sounds good to me. I would really like to see some improvement here regarding the domain administration. As for the conditional email template, could you please give me an example of how you did this? What 'parameters' do I need to check whether auto renew is enabled or not? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Juanzo Posted October 27, 2011 Share Posted October 27, 2011 What would be the correct procedure to add a specific message if the domain is set to "Do not renew"? {if $$domain_do_not_renew eq "Yes"} This domain will not autorenew {else} {/if} Something like that? 0 Quote Link to comment Share on other sites More sharing options...
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