novamomentum Posted February 22, 2011 Share Posted February 22, 2011 Ok guys I am a lil desperate here since WHMCS support take their sweet time between responses while my customers are upset at me. A lil of story. I installed the software fine, was working fine, all modules working, emails etc. But I noticed that all emails sent by the system were my hosting reseller dns on behalf on my company name. So definitively that was going into junk email. I changed settings to SMTP and entered one of my email accounts there. I stopped receiving emails. After searching around I changed the port number from 25 to 26 and emails like Invoices, Transactions, Reminders were working fine except all the administrator notifications like Registrant Sync and the WHMCS Report. After searching around I found the Activity Log and noticed that I was getting an error: Admin Email Notification Sending Failed - SMTP Error: The following recipients failed: "myemail"@novamomentum.net SMTP server error: Verification failed for 550-No Such User Here 550 Sender verify failed (Subject: WHMCS Admin Failed Login Attempt) The email that it was erroring out is my business email so I do know it exist, is been working and still working since I opened my company. So I opened a support ticket. The response the gave me wasnt correct since they told me I need to enter an existing email. Then they told me to change my configuration.php file and add $smtp_debug = "on"; which I did. I guess my mistake was that after I entered that code, I was working on placing a Domain Transfer and when I press submit I got an SMTP Error page which included "220-We do not authorize the use of this system to transport unsolicited, " also a bunch of other repeated commands. At this point I freak out, I click back on my browser. Went to the configurations.php and removed the smtp_debug. Came back to the site and it started acting funky, some websites won't load, getting white pages, etc. So I log out and closed my Browser. Now when I access my admin page is a blank page with nothing in it. When I access the client page, it does open but after I logon with a customer account it goes to a blank page with no errors. Again contacted the support. They told me to add the command $display_errors = true; which I did, but it doesnt show any errors either. Still a blank page at both situations. I do need help since I have customers that need to pay and I do have domains pending for transfer. By the way, just so you know how frustrated this is I opened the ticket on 2/20 and only received two response. Can anyone help? Can I just reinstall the WHMCS without losing the configurations and the data? 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 22, 2011 Author Share Posted February 22, 2011 14 Views an no reply o_O 0 Quote Link to comment Share on other sites More sharing options...
sohouk Posted February 23, 2011 Share Posted February 23, 2011 Tracking down errors is always difficult unless one is in front of the machine with sleeves rolled up What I would do is to eliminate each possible cause bit by bit, one by one. First, test other templates: Set the Template to something else and see if it works. Admin > SetUp > General Settings > Template If it does, then it could mean that some of the files in your template folder have changed. The most common problems are errors in various files and in particular template customisations. Testing another template may indicate where you should be looking. 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 23, 2011 Author Share Posted February 23, 2011 Thanks for the reponse shohouk but remember I said I can't access my admin at all. Is all blank. SO i can't go to Admin> Setup it doesnt even give me the login. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted February 23, 2011 Share Posted February 23, 2011 check your permissions on the templates_c directory change to 777 if needed 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 23, 2011 Author Share Posted February 23, 2011 Yea Sparky I read that a lot here in the forum, but that still didn't work. Thanks for trying to help me guys. At this point WHMCS hasn't responded either. I dont know if I should reinstall everything again. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted February 23, 2011 Share Posted February 23, 2011 Open a ticket with me and supply FTP details and I'll take a quick look for you now. I think you have an error in your configuration.php file 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 23, 2011 Author Share Posted February 23, 2011 What you mean open a ticket with you? Well this is all I got in the configuration file <?php $license = "Leased-xxxxxxxxxxxxxxxxxxxxxx"; $db_host = "localhost"; $db_username = "xxxxxxxxxxxxxxxxx"; $db_password = "xxxxxxxxxxxxxxxx"; $db_name = "xxxxxxxxxxxxxxxxxx"; $cc_encryption_hash = "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"; $templates_compiledir = "templates_c/"; $display_errors=true; ?> I replaced the seneitive information with "x" 0 Quote Link to comment Share on other sites More sharing options...
sohouk Posted February 23, 2011 Share Posted February 23, 2011 When the page loads (admin or client) is there anything in the page at all (View source)? If you decide on a reinstall then if you can get to the Sql tables it may be worth backing them up as it may make a restore easier. 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 23, 2011 Author Share Posted February 23, 2011 No, no errors, no nothing. just a blank page. I did the View Source on Internet Explorer and a windows try to open but it close immediatly, but it appears to be blank. I also tried on Opera Browser and indeed it doesnt show anything. Thanks for helping me on this. 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 23, 2011 Author Share Posted February 23, 2011 Something else that I just tried. If I type login.php at the end of the path it shows the login, but after I enter the username and password the path change to dologin.php and is blank. Same thing for the client side. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted February 23, 2011 Share Posted February 23, 2011 What you mean open a ticket with you? Was offering help and that info is something that you don't want to display on a public forum! It could be as simple as some whitespace at the end of the file configuration.php is one of the first files that is loaded in both admin and the clientarea and if there is an error it will not appear because the errors are only initiated after it is loaded. Guess you will just have to wait for your ticket to be answered by whmcs!! 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 23, 2011 Author Share Posted February 23, 2011 Do you think I will be able to go to my phpadmin, backup my SQL databases, then reinstall WHMCS and restore the databases? 0 Quote Link to comment Share on other sites More sharing options...
sohouk Posted February 23, 2011 Share Posted February 23, 2011 Only WHMCS can answer that. Its a good idea in any case to backupt he DB every now and then. 0 Quote Link to comment Share on other sites More sharing options...
novamomentum Posted February 23, 2011 Author Share Posted February 23, 2011 Well thank guys, this waiting is getting me depress, and having customers not understanding the situation. THey are getting bills but they can't pay them 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.