wrobertson@myjc.com Posted February 13, 2011 Share Posted February 13, 2011 I changed my IP address and my whmcs stopped letting me into the admin area with this error message (key is partially redacted): Your license key WebHost-xxxxxxxxxxxxxxxxxxxxx is invalid. Possible reasons for this include: * An incorrect license key has been used * The IP Address your system is using has changed * The domain you are using has changed * The directory you are using has changed You can reissue your license from the WHMCS client area to save the new IP, Domain & Directory settings and get your WHMCS system working again. However, I cannot find in the WHMCS client area where I can reissue my license to save the new IP? Can someone please help me with step by step directions to find this location? Thank you, wr 0 Quote Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted February 13, 2011 Share Posted February 13, 2011 (edited) https://www.whmcs.com/members/clientarea.php?action=products then select your license and on the product details page you'll see a reissue license button Edited February 13, 2011 by wwesn 0 Quote Link to comment Share on other sites More sharing options...
fakher Posted February 13, 2011 Share Posted February 13, 2011 you are using a web host license and therefore can't reissue the license key by yourself... you ll have to ask your host/provider to reissue the key for you... Regards Fakher 0 Quote Link to comment Share on other sites More sharing options...
wrobertson@myjc.com Posted February 14, 2011 Author Share Posted February 14, 2011 Thank you, fakher. 0 Quote Link to comment Share on other sites More sharing options...
fakher Posted February 14, 2011 Share Posted February 14, 2011 my pleasure 0 Quote Link to comment Share on other sites More sharing options...
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