Can client upgrade an account without breaking subscription?

[schwim]

Hi there guys,

 

Someone subscribed for 12 months of package A($10.00 a month-total paid $120.00). 4 months into the subscription, they realized that what they really need is package b($14.00 a month-total paid $168.00).

 

They're 4 months into it so they've got 8 months left of their original subscription. What would be the best way to handle the upgrade? Should I have them pay the difference in a one time payment, then cancel their subscription at the end of the subscription period and have them create a new order with package b when it's time to renew?

 

thanks,

json

[PPH]

So far it's what we have done with the last three upgrades this month. Matt said he is working on an upgrade solution for a future release Hope it includes the ability to create a new subscription at the time of upgrade. :wink:

[schwim]

Thanks for the reply PPH. That's what I'll do

 

thanks,

json

[Matt]

In answer to your original question, no, there's no way the recurring amount of a subscription can be changed, so even with the automated package upgrades system, this will take the client to setup a new subscription and they will need to cancel the old one.

 

Matt

[PPH]

Now I am anxiously awaiting this upgrade....but sure enough then the upgrades will stop LOL

[othellotech]

In answer to your original question, no, there's no way the recurring amount of a subscription can be changed,

 

Presumably thats a PayPal limitation ?

 

WorldPay futurepays can be altered by the merchant for future billing (although my preference even then would be for a new one to be setup for reporting reasons)

[schwim]

Unless Paypal has changed, it is a shorcoming(security feature???) on their part. I've seen people alter subscriptions, but it has to be done on the client side. The vendor can't alter a subscription.

 

thanks,

json