rocky2011 Posted January 16, 2011 Share Posted January 16, 2011 Hi, I have some problem in whmcs. I had set a package to a hosting account (Let say package1 of 1000Mb) in whmcs. After few months my client told me that he need more disk space for the hosting account and I changed it to 2000Mb in whm so that I can use the same package for the hosting account. It was fine for few months but after some months when I noticed I found that the hosting account again using the 1000Mb. Could you guys please tell me what might be the reason why this has happened? Waiting for your quick response. Regards, 0 Quote Link to comment Share on other sites More sharing options...
striddy Posted January 16, 2011 Share Posted January 16, 2011 Why are you posting this twice in a very short space of time? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted January 16, 2011 Share Posted January 16, 2011 I doubt very much that it's anything to do with WHMCS. Did you manually increase his diskspace in WHM, or create a new package? If you manually added the diskspace, and then subsequently made any changes to the packages in WHM, it will revert to the default, overwriting any manual changes you made for that single customer. 0 Quote Link to comment Share on other sites More sharing options...
rocky2011 Posted January 16, 2011 Author Share Posted January 16, 2011 Hi, I am really sory that I have posted this twice because I was not sure where to post it (in technical or the other detapartment). Yes I have manually incremented it but did not make any changes to the package in whm. Will this problem happen when I reset the password for the hosting account and save it in whmcs so that the settings is reverted back. Regards, 0 Quote Link to comment Share on other sites More sharing options...
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