okihost Posted April 26, 2007 Share Posted April 26, 2007 I am not sure if anyone else has noticed this but. A couple of times a customer has opened a ticket, I reply and when they reply back I get the email, and if I list the tickets in the helpdesk I can see the last thing done was 'Customer-Reponse' but I can not see the reply in the helpdesk itself. So everything goes as it should except I am unable to view the reponse in the helpdesk ticket itself, I can see the inital ticket opening and my reply but the last reply does not show. Thought maybe it was an issue with FF but also tried in IE 6 and 7 with the same issue. 0 Quote Link to comment Share on other sites More sharing options...
okihost Posted April 26, 2007 Author Share Posted April 26, 2007 I just noticed the reply does also parse to the ticket log: Date Action 04/25/2007 16:44 New Support Ticket Opened 04/25/2007 17:01 New Ticket Response made by Paul Mowery (Admin) 04/25/2007 18:44 New Ticket Response made by User 0 Quote Link to comment Share on other sites More sharing options...
s1rk3ls Posted April 26, 2007 Share Posted April 26, 2007 I've already been talking with Matt about this - in my testing, if a user replies via email and their replies contain a ' (single quote or apostrophe) it seems to cause the issue. Most likely something not being escaped correctly. I'm able to reproduce it on my system. Please feel free to test this and confirm if this is the case for you also... The ticket must be replied to by email and in my case whmcs is using piping not pop. I haven't heard back from Matt if he was able to reproduce it or not, or if there is a fix yet. 0 Quote Link to comment Share on other sites More sharing options...
okihost Posted April 26, 2007 Author Share Posted April 26, 2007 You got it! Good catch.. Did a test ticket which the reply via email worked fine but responses with a single quotation are not able to be viewed via listing the full ticket but I get an email with the reply to my user, myself and it is in the ticket log again. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 26, 2007 WHMCS CEO Share Posted April 26, 2007 Thanks for the report about this issue. I've tested here and can't reproduce it. When you upgraded in the last couple of upgrades, did you use the changed files only or the full package downloads? 0 Quote Link to comment Share on other sites More sharing options...
s1rk3ls Posted April 26, 2007 Share Posted April 26, 2007 I believe I did the full package download... I can try re-uploading some files from the original zip if you can suggest which files to try. Perhaps the pipe and/or pipefunctions files? 0 Quote Link to comment Share on other sites More sharing options...
AndrewG Posted May 6, 2007 Share Posted May 6, 2007 Same issue happening here. I've been using changed files and email forwarding in cPanel. 0 Quote Link to comment Share on other sites More sharing options...
rolypoly Posted May 7, 2007 Share Posted May 7, 2007 happen to me. Please fix it. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted May 7, 2007 Share Posted May 7, 2007 This caused us an issue with a customer today also. The word it's must have failed. It marked the ticket as answered and we insisted to the customer it had been replied to. We then went into the ticket and found the reply was not added 0 Quote Link to comment Share on other sites More sharing options...
s1rk3ls Posted May 8, 2007 Share Posted May 8, 2007 After lots of testing, mine ended up being something to do with how magic quotes worked (or didn't work) on my server. Matt provided me with a modified file to correct the issue. I would suggest opening a support ticket about your issue so he will see it, I don't think he catches everything that's posted on the forums because he's so busy. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted May 8, 2007 Share Posted May 8, 2007 Thanks, a support ticket netted the updated dbfunctions.php from Matt which fixed the issue. 0 Quote Link to comment Share on other sites More sharing options...
s1rk3ls Posted May 9, 2007 Share Posted May 9, 2007 I agree, maybe that's a feature request we should make 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted May 9, 2007 Share Posted May 9, 2007 Sounds like a good request, just don't know if it quite falls in the feature category. 0 Quote Link to comment Share on other sites More sharing options...
Adamski Posted May 16, 2007 Share Posted May 16, 2007 Just the problem I had today - aren't these forums great? Support ticket on way for updated file ! Ad 0 Quote Link to comment Share on other sites More sharing options...
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