okihost

I just wanted to add that the reason I am doing it for .1 is that it will help cut down on the amount of junk orders I get by requiring a .1 payment to get a CC on file for billing after the three month period.

I would like to offer a special which allows customers to signup for any of 8 hosting packages and get the first 3 months for 1 cent. I know in WHMCS you can allow for a certain % off which would not work in this case or you can set a monitary value of the promotion such as $x.xx off. If there a way to set this for all of these packages or should I just create a promotion for each package and give a coupon code for each package? I am pretty sure I will have to create 8 promotions but wanted to make sure there is not a feature somewhere I can use to do this. Thanks inadvance Paul

Thanks Robbo that did the trick, going to test a few things and see if I can figure it out.

Thanks, I just checked it also 20 times and never had the issue. I dunno I guess I will try reuploading again. I did it earlier and out of 10 times it came up 5-6 times correctly and the rest just no image. I have gotten about 4 complaints today (that is about half of the 8 tickets today) that mentioned the issue so I am pretty sure it is not just me and must be something server side.. Now just to find it Do you know if there is a way to disable that function for the time being?

Since my upgrade to 3.4.1 users have been having issues viewing the capcha image verification numbers, seems like it works 50% of the time and the other 50% the image just does not load. I have not seen anyone else having the issue so I am just hoping someone might have an idea of something I can try to get it working fully again, if not is there a way to disable the image verification until I get this resolved?

Thanks!

Is there a way to remove the new fields for 'Start Date' and 'Issue number'? It is confusing some customers so I figured it must be a setting somewhere that can disable this or possibly remove from a template somewhere?

Looks good, one little thing is the AllureHost prides itself on providing a secure shopping experience and to help protect against fraudulent transactions your current IP address (xXx.XxX.xXx.XxX) is being logged shows up twice for me using FF2

Very cool!

Is there a way to make all customers active affiliates without having to click the "Activate as Affiliate' link?

When I get a new order the order is coming through but it is not creating an invoice or asking customers for credit card information so the order sits there ready to be set to active but no payment has been received. I realize I probably hit a wrong setting somewhere but the setting I thought would take care of it (posted below) has not fixed the issue. Auto Redirect to Invoice Tick this box to automatically take the user to the invoice on checkout - alternatively displays link to open in new window

You got it! Good catch.. Did a test ticket which the reply via email worked fine but responses with a single quotation are not able to be viewed via listing the full ticket but I get an email with the reply to my user, myself and it is in the ticket log again.

I just noticed the reply does also parse to the ticket log: Date Action 04/25/2007 16:44 New Support Ticket Opened 04/25/2007 17:01 New Ticket Response made by Paul Mowery (Admin) 04/25/2007 18:44 New Ticket Response made by User

I am not sure if anyone else has noticed this but. A couple of times a customer has opened a ticket, I reply and when they reply back I get the email, and if I list the tickets in the helpdesk I can see the last thing done was 'Customer-Reponse' but I can not see the reply in the helpdesk itself. So everything goes as it should except I am unable to view the reponse in the helpdesk ticket itself, I can see the inital ticket opening and my reply but the last reply does not show. Thought maybe it was an issue with FF but also tried in IE 6 and 7 with the same issue.

Anyone here switched from Kayako to WHMCS helpdesk? I am just about to make the change myself. I have been using whmcs helpdesk for a few weeks now and overall it is all I really need. Kayako is a great product and I would never say otherwise but being able to verify peoples accounts, view account information, login to clients cPanel/WHM all from one lightweight script really is great! I know there is a loginshare but honestly after dealing with 'loginshare' with MB and Kayako for years I know it has its faults and it is nice to not have to worry about making sure things are working correctly every upgrade which is why I love whmcs so far. So I guess I am wondering, is there anything you miss about Kayako? I have not really found anything yet, while whmcs is pretty basic as is it really gets the job done just as good as any other combo billing/support scripts.

Actually it has been a while since I setup my feedback loop but it looks as though you can do this all online now. http://postmaster.aol.com/ Also if you caught the issue with what was going on with emails from your servers getting flagged then it may be a temporary block, I have some clients who sometimes get a ton of spam, the email gets forwarded from our server to the email account at AOL of the customer and they flag it as spam not realizing it is not originating from our servers thus we get blamed for the spam. You need to watch these emails and speak with clients as soon as you start to get a few complaints, a nice FAQ about this system can help though you may need to actually contact the client via phone and explain what is going on if you can't reach them via email.

I would love to see what is planned for 3.1, maybe a sticky somewhere that could be updated are changes are made. ie: Feature 1 - 90% Complete Feature 2 - 30% Complete Feature 3 - 100% Complete

Your best bet is to give them a call, tell them what happened and list all of your IP addresses with them. I find they are fairly decent both with emails and calls but always get faster service when calling. I have to say I wish other ISP's would follow suit and offer such an option as it helps everyone keep things managed in the long run.

Thank you for your help. A little different results now, I can load it locally fine still but if I try to connect to the server via whmcs I still get the error. If I load the script on the server I am trying to get whmcs to connect to and have it connect to the whmcs server instead it gives an up. So it seems to be an issue with this server, I am just not sure what is blocking it. I had a bunch of functions disabled so I remove those, checked the ports in the firewall, dropped the firewall to test, and checked that SSL is being compiled with php. I even tried every version of PHP from 4.3.11 > 5.2.1 with no luck. Guess I will sleep on it and look into it more tomorrow. Thanks again for your suggestions, at least now I know it is an issue with the cpanel box and now with the server whmcs is on.

This is how whmcs connects to WHM, the issue is I can run the following script locally from the server with no issues, but if I run it from a remote server such as the one whmcs is running on I get the error. <? $ipaddress = "ssl://xx.xx.xx.xx.xx"; $port = 2087; $test = fsockopen($ipaddress,$port,&$errno,&$errstr); if (!$test) { echo "DOWN\n"; } else { echo "UP\n"; } ?> So I guess I am trying to figure out why I am unable to connect remotely, I have dropped apf/iptables with the same results.

That was kind of my point when I connect using h-t-t-p-s://ipaddress:2087 it works fine, I verified open ssl, mod_ssl were enabled so I am kind of totally lost as to how to figure out what is going wrong. No types of errors are getting logged by the system so I am totally lost.

Did you ever find a fix for this?

I have my servers setup in WHMCS, when I attempt to create an account I get a socket error as follows: Server Command Error Socket Connection Failed A more in depth investigation reveals this error: Warning: fsockopen() [function.fsockopen]: unable to connect to ssl://xx.xxx.xxx.xxxx:2087 (Unable to find the socket transport "ssl" - did you forget to enable it when you configured PHP?) in /home/site3/public_html/whmcs/modules/servers/cpanel/cpanel.php on line 326 What I have done so far is ensured port 2087 incoming and outgoing is opened, I have even tried dropping the firewall totally. I have checked that SSL and Sockets support is compiled with PHP. I have tried every PHP version available through easyapache and forced a cpanel file refresh. I have tested using non-secure port 2086 and it works without any issues. Matt told me to verify this I should be able to connect to ssl://123.123.123.123 the problem is I am unable to do that in FF or IE and cannot find any other servers that allow this type of browser loading. I am hoping maybe someone else out there would is using SSL connections to servers when creating accounts could test your server using the type of URL above and maybe they can tell me setup they have so I can give it a shot. I am open to any suggestions anyone may have, I am really getting frustrated and assumed this would not be such a big project. I have also tested this across six different servers all with the same error.

While it would be great maybe we as a community could start a list ourselves and maybe or maybe not Matt could add them into WHMCS. I had a great list of about sixty of them I had caught over the last five years and lost them with my last home PC crash, I did give the list out to a few people and I am trying to get another copy. If I do I will post it here.

Never really noticed this problem because I use direct links ie: yourdomain.com/whmcs/order.php?step=2&pid=1 so the package is already selected when they are registering the domain.