Post Data Lost

[jeremyhaber]

This happens to me a lot and it is really getting frustrating. I spend 30minutes writing a nice email to my clients in WHMCS and then when I press post it prompts me to login. This wouldnt be a problem if the email was saved or something and then sent after the login. However I login and then I lose my email.

 

I believe the login maybe caused by cross-domain activity. For example I write my email on http://example.com and it sends the email on http://www.example.com .

 

When WHMCS prompts you to login after you post data I think the action should be carried out to the page after the login.

[othellotech]

Type faster

Or press CTRL-A then CTRL-C before you hit send

[sparky]

Click the remember me box when you login as admin.

Its because the session is timing out.

[jeremyhaber]

I don't think its the session timing out. If it is a 30minute session time is absolutely nothing and should be increased to at least 1hour.

 

I have to condition myself to selecting all and pasting.

 

I honestly think its more like cross-domain activity. For example I write my email on http://example.com and it sends the email on http://www.example.com .

 

Even still WHMCS should remember data and continue the action once logged in. More clicks = more time. I've already told it I want it to do something if it requires authentication that's fine, just carry out the action.

 

Maybe this is more a feature request then a bug?

[GGWH-James]

Regardless, the POST data should be saved. It is relatively easy to implement and is definitely something that should be done. Once logged in again, the POST should continue as if the login screen was never presented in the first place.

[scurrell]

I spend 30minutes writing a nice email to my clients in WHMCS and then when I press post it prompts me to login.

 

So write it in something else first, then paste into WHMCS when ready to send.

 

It's not rocket science...

[tomdchi]

Well if you really think its a cross domain issue then fix that issue first. Why do people even use www these days anyway?

[GORF]

Why do people even use www these days anyway?

 

Because that's what the world is used to. Almost every time I tell someont to type something.domain.xyz they always ask "What about the WWW?".

[cyberneticos]

As a long-term WHMCS customer, I agree that the current mass email system is still lacking in quality.

 

I am also forced to copy the HTML code before I click send. Also, I am getting many errors sending these out to our more than 5000 customer base. It fails, and not sure why yet.

 

I also agree that saving the post information on save would be a great solution.

[tomdchi]

Because that's what the world is used to. Almost every time I tell someont to type something.domain.xyz they always ask "What about the WWW?".

 

That is true to a point. Its use if becoming less an less prevalent. I rarely see an ad or show on tv where they tell the audience to go to a website and still saying www. Do you tell the people that ask you about it that it doesn't matter which they type? Other than what people got used to in the past there is no reason for it now. It used to be required but now it is not. Plus it is a problem for SSL as a cert has to be set up using one or the other.

[scurrell]

Plus it is a problem for SSL as a cert has to be set up using one or the other.

 

Not if you choose the right certificate.

[jeremyhaber]

I think you guys are missing the issue here. It's not about cross domain issues. It's about WHMCS following through with its previous actions even if you have to re-login. This is all part of the user experience and should be addressed.

 

The solution to copy and paste data is an inadequate solution to the problem.